Cynthia Sanchez
Kyle,US
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
14
14
years of professional experience
Work History
Branch Manager
Security Finance Corporation
Austin, Tx
10.2009 - 09.2023
- Develops, directs, trains, and manages branch personnel with supervisor direction and assistance
- Maintains office cash with accuracy and security delivers bank deposits to the bank as needed
- Achieves account gain through proven loan judgement and effective customer solicitation
- Develops and maintains customer relations
- Ensures compliance with state and federal lending regulations and Company policies
- Ensures prompt completion of loan process
- Minimizes delinquent debt through collection activities both by verbal and written communication
- Ensures compliance with company record-keeping procedures
- Ensures reporting of branch figures to corporate office for accounting purposes
- Attends work promptly and regularly and works overtime as needed.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Identified opportunities for process improvement initiatives within the branch.
- Ensured compliance with established policies, procedures and regulations by the company
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Resolved escalated customer complaints in a timely manner.
- Managed staff scheduling, hiring and training
- Established and built customer relationships
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end reports of branch
Education
Some college (No degree) -
general studies
Texas State University
Skills
- Intermediate-level spanish-speaking
- Knowledge of state and federal lending regulations
- Effective communications skills
- Valid driver's license and daily access to a reliable automobile for business use
- Computer literate with ability to operate a ten-key calculator
- Ability to work in a stressful environment and adhere to strict timelines and/or deadlines
- Work directly with other team members to each branch goals and objectives
- Basic mathematical skills and the ability to handle simple monetary transactions quickly and accurately
- Coaching and Mentoring
- Work Prioritization
- Branch Operations Management
- Bottom Line LoanMaster Loan Servicing
- Operations Management
- Staff Training
- Banking
- Decision-Making
- Loan Documentation
- Cash Handling
- Strong interpersonal skills
- Verbal/written communication
- Marketing
- Documentation
- People-oriented
- Excellent communication skills
- Team Player
- Reliable
- Excellent work ethic
- Excellent time management skills
- Customer Relationships
- Multi-tasking ability
- Collections
- Process new hires and train accordingly
- Customer Service
- Interviewing and Hiring
- Shift Scheduling
- Account Review
- Employee Development
Timeline
Branch Manager
Security Finance Corporation
10.2009 - 09.2023
Some college (No degree) -
general studies
Texas State University