Kelli Vallejo Kiessling, BSN, RN, CCM
Kyle
Summary
I am a loyal, dedicated, detailed oriented and ethical employee. I have leadership, time management and organizational skills to bring to my employers, co-workers and patients. My career goal is to work for an organization for which I can share my knowledge, my dedication, my skills and my passion for my patients on a daily basis, while contributing to the positive growth of the organization.
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RN Care Manager
Dell Children's Health Plan/Ascension Insurance
04.2024 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Educated family members and caregivers on patient care instructions.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices especially for members living with diabetes and gestational diabetes.
- Maintained detailed records in compliance with agency standards and regulations.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Enhanced patient care by developing and implementing individualized care plans.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
- Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
- Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
- Engaged in continuous professional development to stay current with advances in care management.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Developed and maintained comprehensive patient records, improving accuracy in care delivery.
RN Care Manager
Panoramic Health
03.2024 - 04.2024
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Inpatient Diabetes Educator - Weekends
Dell Seton Medical Center at UT
08.2019 - 04.2024
- Responsible for providing diabetes self-management education to patients while inpatient to ensure patients are knowledgeable in all aspects of their diabetes to ensure safe discharges
- Collaborated with multidisciplinary teams to provide coordinated care for diabetic patients, reducing hospital readmissions.
- Improved patient outcomes by developing personalized diabetes education plans tailored to individual needs.
- Established strong rapport with patients and their families, fostering trust and open communication throughout the education process.
- Stayed current on emerging research related to diabetes treatment and education, integrating new findings into practice as appropriate.
- Maintained and completed documentation.
- Utilized evidence-based practices to design innovative educational materials and tools that increased patient comprehension of diabetes-related topics.
- Leveraged strong communication skills to effectively collaborate with both patients and healthcare professionals, fostering a cohesive care environment.
RN Case Manager
agilon Health, Inc.
07.2019 - 02.2024
- Team player responsible for patient safety and quality health outcomes of managed care patients in accountable care organization by assessing, facilitating, providing care coordination, planning, educating and advocating for options and services to meet patients’ individuals and family's comprehensive health needs through telephonic communication with patients and caregivers during transitions of care and for complex care needs
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Resident Advisor - PRN
SAFE Alliance
05.2019 - 05.2021
- Responsible for daily oversight of family shelter, interacting/communicating positively with all residents and all SAFE entities and intake completion of all new residents
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
RN Care Manager/Manager of Care Management
Innovista Health Solutions
01.2017 - 06.2019
- Responsible for the management of the Chronic Care Management program and the Care Management programs while the overall managing of the accountable Care Organizations (ACOs) which we manage
DSRIP Chronic Disease RN Case Manager
Seton Community Healthcare Center
02.2015 - 01.2017
- Responsible for the case management care of patients of the community health centers with chronic disease processes and to provide education to the patients
Certified Diabetes Educator Case Manager
Seton Community Healthcare Center
12.2011 - 02.2015
- Responsible for providing diabetes education to the patients of the community Healthcare center
- Also, providing case management assistance to high risk patients as needed
Director of Nursing
Riverside Rehabilitation and Nursing Facility
07.2011 - 12.2011
- Responsible for oversight of all the patient care by nursing and supplemental staff, while supervising all facility activities in conjunction with facility Administrator
Director of Nursing
Westminster Manor Healthcare Center
06.2009 - 07.2011
- Responsible for oversight of all the patient care by nursing and supplemental staff, while supervising all facility activities in conjunction with facility Administrator
Clinical Project Associate
Premier Research Group Limited
09.2006 - 06.2011
- Responsible for the functional and administrative management and the scientific direction of one or more multi-disciplinary project teams where projects are being conducted in the Research Centers, specializing in projects in which the Research Centers have limited or no prior clinical experience
- This involves the direction and integration of the activities of team members from multiple Skill Centers as needed to ensure that the project is completed in accordance with the scope and quality and within the timelines of the contract for the project
- Generally, acts as the primary liaison between the project team and the client
RN Weekend Supervisor
Westminster Health Care Center
08.2004 - 06.2011
- Supervise staff and patient care at nursing care facility on a PRN basis
RN Clinical Research Coordinator II
SCIREX Corporation
03.2003 - 09.2006
- Coordinates and conducts research protocols in a manner that ensures quality, consistency, timeliness, accuracy and patient safety
- Maintains frequent face-to-face, written, and telephone contacts with various persons involved in the study, including but not limited to the patients, relatives/friends of the patient, doctors, pharmaceutical sponsors, pharmacists and all levels of Clinical Research Center staff
- Function in the role of lead or co-lead on studies as assigned, some of which may be complex
- Identifies, evaluates and recruits qualified potential subjects for the clinical research study assigned
- Becomes thoroughly familiar with the regulatory documents, protocol, case report form, informed consent, source documentation, subject diary (when applicable), and study medication(s) for the assigned research study
- Coordinates and conducts pre-study, initiation, monitoring and close-out visits with the pharmaceutical representative, including completion of minutes and follow-up reports
- Performs appropriate research protocol procedures which may include, but are not limited to: vital signs, pregnancy tests, intravenous catheter insertion, blood collection and processing, accountability of specimens and notification of courier for specimen pick-ups, ECGs, alcohol breath tests and pain assessments
- Provides Project managers with summary data related to all study activities
- Assists and supports anesthesiologists, surgeons and other team members before, during and after surgical procedures
- Ensures smooth and efficient day-to-day functioning of the surgical suite
Clinical Research Coordinator II
06.2001 - 03.2003
- Conducted research protocols in a manner that ensured quality, consistency, timeliness, accuracy and patient safety
- Identified, evaluated and recruited qualified potential patients for the clinical research study assigned
- Coordinated and conducted pre-study, initiation, monitoring and close-out visits with the pharmaceutical representative, including completion of minutes and follow-up reports
- Recorded precise and timely progress notes (source documents) and Case Report Forms (CRFs) for study participants
- Performed basic lab procedures
- Maintained regulatory binder
- Conducted research protocols in a manner that ensured quality, consistency, timeliness, accuracy and patient safety
- Identified, evaluated and recruited qualified potential patients for the clinical research study assigned
- Coordinated and conducted pre-study, initiation, monitoring and close-out visits with the pharmaceutical representative, including completion of minutes and follow-up reports
Clinical Research Coordinator I
09.1998 - 06.2001
- Conducted research protocols in a manner that ensured quality, consistency, timeliness, accuracy and patient safety
- Identified, evaluated and recruited qualified potential patients for the clinical research study assigned
- Coordinated and conducted pre-study, initiation, monitoring and close-out visits with the pharmaceutical representative, including completion of minutes and follow-up reports
- Recorded precise and timely progress notes (source documents) and Case Report Forms (CRFs) for study participants
- Performed basic lab procedures
- Maintained regulatory binder
- Conducted research protocols in a manner that ensured quality, consistency, timeliness, accuracy and patient safety
- Identified, evaluated and recruited qualified potential patients for the clinical research study assigned
- Coordinated and conducted pre-study, initiation, monitoring and close-out visits with the pharmaceutical representative, including completion of minutes and follow-up reports
Education
Bachelor of Science - Nursing
University of Texas, School of Nursing
Austin, TX01.1991
Bachelor of Arts - Biology
St. Edward’s University
Austin, TX01.1988
Skills
- BSN trained RN with strong clinical judgment and compassion and empathy
- Case management with quality improvement
- Health promotion, Preventative health, Chronic Disease management and Diabetes self management with medication, insulin and nutritional education
- Complex problem-solving with care plan development
- Team coordination
- Patient and family education and counseling with advocacy while maintaining privacy
- High level of autonomy and emotional awareness
- Managing deadlines
- Chart updating
- Emotional intelligence
- Personal care needs
- Relationship building
Certification
Certified Case Manager since2016-09-01
THERAPEUTIC EXPERIENCE
- Therapeutic Area
- Phase
- Analgesia (US)
- Orthopedic surgery
- Arthroscopy
Languages
Spanish
Native or Bilingual
Timeline
RN Care Manager
Dell Children's Health Plan/Ascension Insurance
04.2024 - Current
RN Care Manager
Panoramic Health
03.2024 - 04.2024
Inpatient Diabetes Educator - Weekends
Dell Seton Medical Center at UT
08.2019 - 04.2024
RN Case Manager
agilon Health, Inc.
07.2019 - 02.2024
Resident Advisor - PRN
SAFE Alliance
05.2019 - 05.2021
RN Care Manager/Manager of Care Management
Innovista Health Solutions
01.2017 - 06.2019
DSRIP Chronic Disease RN Case Manager
Seton Community Healthcare Center
02.2015 - 01.2017
Certified Diabetes Educator Case Manager
Seton Community Healthcare Center
12.2011 - 02.2015
Director of Nursing
Riverside Rehabilitation and Nursing Facility
07.2011 - 12.2011
Director of Nursing
Westminster Manor Healthcare Center
06.2009 - 07.2011
Clinical Project Associate
Premier Research Group Limited
09.2006 - 06.2011
RN Weekend Supervisor
Westminster Health Care Center
08.2004 - 06.2011
RN Clinical Research Coordinator II
SCIREX Corporation
03.2003 - 09.2006
Clinical Research Coordinator II
06.2001 - 03.2003
Clinical Research Coordinator I
09.1998 - 06.2001
Bachelor of Arts - Biology
St. Edward’s University
Certified Case Manager since2016-09-01
Bachelor of Science - Nursing
University of Texas, School of Nursing
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