Mary Ann White
Port Clinton,OH
Summary
Proactive and passionate patient advocate with
extensive career experience in patient care and education, triage, care coordination and nursing leadership. Consistently develops strong relationships with diverse patients and families through empathetic communication, respect and excellent customer service. Efficiently collaborates with healthcare team to promote optimal patient outcomes. Combines strategic thinking with hands on experience for creative results-oriented problem solving.
Overview
45
45
years of professional experience
Work History
RN Care Manager
Aetna
Richfield, OH
07.2017 - 09.2024
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Nurse Manager
The MetroHealth System
Beachwood, OH
01.2015 - 01.2017
- Managed all clinical care and operational needs for these Health Centers including staffing, hiring, quality, performance improvement, provider deployment, purchasing budget management, program development and training.
- Designed and implemented processes and procedures resulting in improvement of patient satisfaction scores into 95th percentile in national Press Ganey database.
- Collaborated with IT to implement decentralized printing of visit paperwork resulting in increased efficiency and productivity of MTA staff, improved patient discharge times, room turnover and patient throughput times, and improved patient and provider satisfaction.
Ambulatory Nursing Coordinator
The MetroHealth System
Beachwood, OH
01.2014 - 01.2015
- Supervised all clinical operations and quality initiatives for the MH Beachwood and Pepper PIke Health Centers.
- Successfully implemented Appreciative Inquiry concepts to positively impact the toxic employee environment found on arrival resulting in a drastic positive change in employee attitude and engagement.
- Identified med administration concerns involving specialty providers and collaborated with Pharmacy Director to implement revised processes resulting in regulatory compliance and improving safety and efficiency of med administration
Ambulatory Nursing Coordinator/ Patient Care Coord
The MetroHealth System
Cleveland, OH
01.2010 - 01.2014
- Collaborated with Ambulatory Director and Ops Coordinator to successfully plan and open Express Care clinic on site, including planning and construction that consolidated current primary care services that allowed conversion of first floor to Express Care, radiology and lab.
- Developed and implemented a Vaccine Education Self Study program used initially as education for center clinical staff and later in orientation for all new ambulatory nurses in MetroHealth system.
- Maintained high-quality patient care by providing ongoing education and support for nursing staff.
Clinical Nurse, Center for Community Health
The MetroHealth System
Cleveland, OH
01.2005 - 01.2010
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Participated in quality improvement initiatives to improve patient care outcomes.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
Staff Nurse/ Charge Nurse, Critical Care Stepdown
The MetroHealth System
Cleveland, OH
01.2003 - 01.2005
- Staff nurse, charge nurse, preceptor for critical care stepdown unit serving medical, cardiac and surgical patients.
- Selected for Unit Practice Committee
Unit Coordinator, Euclid Pavilion
Menorah Park Center For Senior Living
Beachwood, OH
01.2002 - 12.2002
- Responsible for daily management and operation of a 69 bed unit providing moderate to total care for residents including care delivery, regulatory compliance, coordination of MDS/ care plan completion, RUG scores, Unit QA/ PI activities, staff development, promotion of positive team attitude among staff in a unit without a manager for 2 years.
Clinic Nurse Manager
Concordia Care
Cleveland Heights, OH
01.2001 - 01.2002
- Developed and implemented policies, procedures and processes to maintain compliance with regulatory guidelines and optimize clinic efficiency.
- Reorganized nursing role to focus on more intensive nursing assessment and patient education, contributing to the reduction of hospital/ nursing home days by 200 days/ month within 5 months.
Operations Coordinator (Nurse Manager)
Lake Hospital System Home Health Services
Painesville, OH
01.1999 - 01.2001
- Increased referrals 50% (average 80 to 160/ month) and visits 53% (1700 to 2600/ month) by promoting increased customer responsiveness and focus on patient centered outcomes.
- Developed patient centered care team, increasing patient satisfaction scores from the 90th to 99th percentile nationally.
- Developed and implemented plan for agency transition to PPS, resulting in net profit of over $100,000 in first 6 months while maintaining positive patient outcomes and satisfaction.
Director, Med/ Surg Services
Meridia Home Health Services
Mayfield Heights, OH
01.1998 - 01.1999
- Responsible for all of med/ surg operations, consisting of 8 multidisciplinary teams covering 5 counties.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Designed and implemented transitions to Self-Directed Work Group Model for clinical practice, clinical pathways documentation system and "Telephone Triage On Call" to improve efficiencies and employee satisfaction
Manager, Med/ Surg Services
Meridia Home Health Services
Mayfield Heights, OH
01.1997 - 01.1998
- Revised and implemented agency processes and documentation to ensure compliance with standards and promote increased efficiency.
- Planned, organized and implemented a Medicare retraining program for all agency staff.
Nurse Manager/ Medicare Liaison
Interim Healthcare of Northeast OH
Cleveland, OH
01.1995 - 01.1997
- Developed and implemented policy/ procedure to ensure compliance with COP's and JCAHO standards.
- Developed and implemented standardized agency orientation.
- Completed Medicare appeals, including Administrative Law Judge hearings when necessary.
Nurse Manager, St. Vincent Office
Interim Healthcare of Northeast OH
Cleveland, OH
01.1992 - 01.1997
- Actively involved in formulation and implementation of agency TQM/ CQI plan and St. Vincent Marketing Plan.
- Received Interim Services national "Award of Distinction" for team participation that created and implemented Interim's critical pathway and outcome management system nationwide
Nursing Supervisor, St. Vincent Office
Interim Healthcare of Northeast OH
Cleveland, OH
01.1988 - 01.1992
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Delegated tasks and provided leadership for 7 nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
Home Care Supervisor
Interim Healthcare of Northeast OH
Cleveland, OH
09.1985 - 01.1988
- Responsible for management of caseload of home care patients, including hi-tech care such as ventilators, trachs, infusions, wound care, and supervision of Home Health Aides.
- Back up Home Care Coordinator for St. Vincent Hospital.
Staff Nurse/ Charge Nurse, SICU
Cleveland Metro General Hospital (now MetroHealth)
Cleveland, OH
06.1979 - 09.1985
- Certifications: CCRN, IABP, IV
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Downer's Grove, IL04.2015
Diploma - Nursing
Cleveland Metro General Hospital School of Nursing
Cleveland, OH06.1979
Skills
Strong Clinical Judgment
Clinical Assessment/ Phone Triage
Case Management/ Care Coordination
Motivational Interviewing
High level of autonomy
Complex Problem-Solving
Patient and family advocacy
Collaboration
Care Plan Development
Compassion and Empathy
Nursing staff leadership
Timeline
RN Care Manager
Aetna
07.2017 - 09.2024
Nurse Manager
The MetroHealth System
01.2015 - 01.2017
Ambulatory Nursing Coordinator
The MetroHealth System
01.2014 - 01.2015
Ambulatory Nursing Coordinator/ Patient Care Coord
The MetroHealth System
01.2010 - 01.2014
Clinical Nurse, Center for Community Health
The MetroHealth System
01.2005 - 01.2010
Staff Nurse/ Charge Nurse, Critical Care Stepdown
The MetroHealth System
01.2003 - 01.2005
Unit Coordinator, Euclid Pavilion
Menorah Park Center For Senior Living
01.2002 - 12.2002
Clinic Nurse Manager
Concordia Care
01.2001 - 01.2002
Operations Coordinator (Nurse Manager)
Lake Hospital System Home Health Services
01.1999 - 01.2001
Director, Med/ Surg Services
Meridia Home Health Services
01.1998 - 01.1999
Manager, Med/ Surg Services
Meridia Home Health Services
01.1997 - 01.1998
Nurse Manager/ Medicare Liaison
Interim Healthcare of Northeast OH
01.1995 - 01.1997
Nurse Manager, St. Vincent Office
Interim Healthcare of Northeast OH
01.1992 - 01.1997
Nursing Supervisor, St. Vincent Office
Interim Healthcare of Northeast OH
01.1988 - 01.1992
Home Care Supervisor
Interim Healthcare of Northeast OH
09.1985 - 01.1988
Staff Nurse/ Charge Nurse, SICU
Cleveland Metro General Hospital (now MetroHealth)
06.1979 - 09.1985
Bachelor of Science - Nursing
Chamberlain College of Nursing
Diploma - Nursing
Cleveland Metro General Hospital School of Nursing