Kimberly Thompson
Greencres,WA
Summary
Registered Nurse with 20 years of healthcare experience and a strong passion for clinical informatics, healthcare technology, and improving the way technology supports patient care. Experienced in Epic and other EMR systems, with a strong understanding of clinical workflows, documentation, care coordination, and patient-centered care. Experienced in staff education and training related to EMR use and clinical processes, with a proven ability to identify opportunities for improvement and effectively communicate with interdisciplinary teams. Particularly passionate about transitioning into clinical informatics and bringing my clinical expertise, problem-solving skills, and firsthand understanding of healthcare workflows to an informatics team.
Overview
1
1
Certification
11
11
years of professional experience
Work History
RN Care Manager
Molina Healthcare
Spokane, Washington
09.2025 - Current
- Developed and implemented individualized care coordination plans in collaboration with physicians, caregivers, and interdisciplinary support networks, supporting efficient clinical workflows and continuity of care.
- Managed a caseload of members through regular outreach and care management activities, prioritizing clinical needs and utilizing EMR documentation and workflows to support timely interventions and follow-up.
- Monitored ongoing care plans, evaluating outcomes, documenting interventions, tracking progress toward goals, and maintaining accurate clinical records within the EMR.
- Completed comprehensive member assessments within regulated timelines, utilizing EMR systems to collect, document, and manage clinical information to support care management decisions.
- Conducted telephonic outreach to members, documenting clinical information, interventions, and outcomes within EMR, ensuring accurate communication across care teams.
- Coordinated integration of behavioral health, long-term services, and community resources, enhancing continuity and effectiveness of healthcare delivery.
- Facilitated interdisciplinary care team meetings, enhancing collaboration and information sharing among healthcare professionals.
- Utilized motivational interviewing and patient education techniques to communicate complex healthcare information effectively and support engagement in care plans.
Registered Nurse Care Navigator
Providence Medical Group
Spokane, WA
07.2024 - 07.2025
- Guided families with complex conditions through healthcare system, enhancing their access to necessary services.
- Coordinated referrals, DME orders, and medication refills while collaborating with specialty offices to ensure comprehensive patient care.
- Coordinated discharge planning activities, including arranging follow-up appointments & referrals for additional services for both the ED and inpatient.
- Contributed to multidisciplinary team meetings, facilitating discussions on patient care plans to improve overall patient outcomes.
- Streamlined charting processes through creating and updating smart-phrases within Epic, leading to increased efficiencies.
Registered Nurse Lactation
Sacred Heart
Spokane, WA
05.2017 - 05.2024
- Achieved high patient satisfaction through compassionate and empathetic care approach.
- Researched and spearheaded improvements in best practices for using smaller pump flanges, which leads to less pain, increased output of milk, and less mastitis. After proving resulted, educated partners.
- Took the initiative to get smaller flanges stocked which made for easier access for moms and a lower risk of NEC for babies due to decreased need for formula.
- Collaborated with team to update teaching materials and improve Epic smartphrases for enhanced patient education.
- Collaboratively rewrote handouts from scratch/beginning for better patient education.
- Led, brainstormed, and initiated the process of moving teaching information onto a website to further educate the public & enhance the Providence brand.
- Presented a concept to middle management that would be cost-effective and beneficial to the workflow of the department.
- Go-to person for technical help, primarity in Epic.
Registered Nurse Mother Baby
Deaconess Hospital
Spokane, WA
05.2015 - 05.2018
- Collaborated with interdisciplinary teams and worked independently to provide high-quality care in mother-baby unit.
- More history upon request.
- Administered medications and treatments as per physician orders.
- Monitored patient vital signs and reported significant changes to the healthcare team.
- Collaborated with multidisciplinary teams to develop patient care plans.
Education
Bachelor of Science - Nursing
Washington State University
05-2009
Associate of Science - Nursing
Bellevue Community College
05-2006
Skills
- Problem-solving
- Attention to detail
- Strong communication skills
- Motivated learner
- Driven under challenging conditions
- Strong clinical judgment
- Medical terminology
- Compassion & empathy
- Patient relations & family advocacy
- Professional bedside manner
- Patient management and monitoring
- Preceptor & Mentoring
- Culturally-sensitive care
- Workflow optimization
- HIPAA
- Intermediate understanding of Agile methodology
- CCA
- Epic (Superuser)
- Centricity (Superuser)
- Navicare
- MediTech
- NextGen
- Care coordination
- Telephonic outreach
- Patient education
Certification
RN (Compact), IBCLC, NRP, BLS/CPR
Timeline
RN Care Manager
Molina Healthcare
09.2025 - Current
Registered Nurse Care Navigator
Providence Medical Group
07.2024 - 07.2025
Registered Nurse Lactation
Sacred Heart
05.2017 - 05.2024
Registered Nurse Mother Baby
Deaconess Hospital
05.2015 - 05.2018
Bachelor of Science - Nursing
Washington State University
Associate of Science - Nursing
Bellevue Community College