Cassandra Mazuca
Lansing,MI
Summary
Detail-oriented optometric technician and eyewear consultant professional with experience in patient interaction, medical scheduling, EHR documentation, clinical support, and optical service in fast-paced optometry settings. Skills in communication, organization, eyewear dispensing, and creating a positive patient experience. Seeking a full-time role where I can contribute my healthcare, optical, clinical support, and eyewear consulting experience to a patient-focused team.
Overview
18
18
years of professional experience
Work History
Optometric Technician
Specialty Eye Institute
Lansing, MI
01.2024 - Current
- Assisted patients with intake, preliminary testing, and exam preparation in a fast-paced optometry setting and help create a positive patient experience.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Educated patients on pre- and post-operative care instructions to ensure optimal recovery.
- Prepared exam rooms and equipment to support efficient workflow
- Communicated effectively with patients, providers, and team members in a busy optometric environment.
Eyewear Consultant
Professional Eyecares / Myeyedr
Mason, MI
09.2019 - 01.2024
- Provided personalized eyewear consultations, enhancing customer satisfaction and product selection.
- Educated clients on lens options, coatings, and frame styles to meet individual needs.
- Managed inventory levels, ensuring availability of popular eyewear styles and accessories.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
Optometric Technician / Optical Lab Manager
Merdian Eyecare
Okemos, MI
07.2008 - 08.2019
- Managed optical inventory, ensuring availability of lenses and frames for patient needs.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Trained new staff on procedures and best practices, fostering a collaborative team environment.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
- Streamlined processing of insurance claims, ensuring timely and accurate billing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
Associate of Applied Science -
Baker College
Jackson, MISkills
- Optometric equipment operation
- Patient testing
- Refraction techniques
- Eye health assessment
- Optical measurements
- Frame selection assistance
- Optical lab coordination
- Eyewear adjustments
- Optical dispensing
- Contact lens fitting
- Optical measuring
- Eyewear advising
- EHR updating
- Tonometry testing
- Glasses repair
- Medical history documentation
- Visual acuity testing
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Professionalism
Timeline
Optometric Technician
Specialty Eye Institute
01.2024 - Current
Eyewear Consultant
Professional Eyecares / Myeyedr
09.2019 - 01.2024
Optometric Technician / Optical Lab Manager
Merdian Eyecare
07.2008 - 08.2019
Associate of Applied Science -
Baker College