Cassandra Miller
Caledonia,MI
Summary
Dedicated restaurant professional with a proven track record in enhancing guest experiences and operational efficiency. Expertise in inventory management and teamwork, committed to delivering exceptional service.
Results-oriented service manager with over 10 years of experience driving customer satisfaction and operational efficiency. Known for effective inventory management and staff mentorship, contributing to streamlined processes and reduced wait times.
Overview
22
22
years of professional experience
Work History
Restaurant Busser
Olive Garden
Grand Rapids, MI
09.2025 - Current
- Assisted servers by promptly clearing and resetting tables to enhance guest experience.
- Maintained cleanliness and organization of dining area to support efficient service flow.
- Collaborated with culinary team to manage supply restocking and ensure efficient food delivery operations.
- Facilitated efficient management of dishware and utensils during high-demand periods to support team operations.
- Provided responsive service by addressing guest needs and requests proactively.
House Manager
Craaybeek Inspection
Caledonia, MI
01.2024 - Current
- Managed daily household operations, ensuring efficiency and organization across all tasks.
- Oversaw maintenance and repairs, maintaining high standards of home functionality and safety.
- Developed and implemented processes for inventory management, ensuring timely replenishment of supplies.
- Light and detail cleaning as well as turtle tank.
- Purchase, receive, and delivery supplies.
- Inventory all cash receipts and turn into the bookkeeper in a timely manner.
- Set up all company vehicles maintenance and oil changes.
- Prepare meals according to dietary requirements.
Service Manager
Applebee's Grill + Bar
Grand Rapids, MI
09.2014 - 11.2024
- Led team in delivering exceptional customer service and enhancing guest experiences.
- Streamlined operational processes to improve efficiency and reduce wait times.
- Mentored staff on best practices in food safety and sanitation compliance.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Wrote server and Host schedules in a timely manner.
Bartender
Ruby Tuesday
Grand Rapids, MI
08.2004 - 04.2014
- Crafted and served diverse cocktails, ensuring high-quality presentation and customer satisfaction.
- Managed bar inventory, optimizing stock levels to reduce waste and enhance efficiency.
- Maintained cleanliness of bar area, complying with health and safety regulations consistently.
- Trained new bartenders on drink preparation techniques and customer service standards.
Education
Bachelor of Science - OF TECHNICAL MANAGEMENT
DeVry University
Loami, IL09-2026
Skills
- Excellent teamwork, I have worked with people from around the world and from multiple back grounds
- Great communication skills
- Able to assist team members with meeting guest needs
- Adaptable to change
- Heavy lifting
- Clean and safe
- Guest service management
- Proper glassware handling
- Dining room organization
- Knowledge of sanitation standards
- Turning tables
- Quality assurance
Timeline
Restaurant Busser
Olive Garden
09.2025 - Current
House Manager
Craaybeek Inspection
01.2024 - Current
Service Manager
Applebee's Grill + Bar
09.2014 - 11.2024
Bartender
Ruby Tuesday
08.2004 - 04.2014
Bachelor of Science - OF TECHNICAL MANAGEMENT
DeVry University