Cassandra Musick
Philadelphia,PA
Summary
Dynamic professional with strong problem-solving and communication skills attained from over 4 years in customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments. Skilled in handling stressful situations and understanding customer needs. Seeking a position as an American Airlines flight attendant where I can utilize my customer service expertise to contribute to the growing success and operational excellence of American Airlines.
Overview
6
6
years of professional experience
Work History
Buying Operations Coordinator
Urban Outfitters, Inc.
Philadelphia, Pennsylvania
08.2024 - Current
- Collaborated with cross-functional teams to streamline communication and processes.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Developed relationships and partnerships with business leaders.
- Worked closely with management to ensure efficiency and productivity across daily operations.
Server
Whitford Country Club
Exton, Pennsylvania
04.2021 - Current
- Provided excellent customer service to enhance dining experience and guest satisfaction.
- Handled customer inquiries and resolved issues to maintain a positive atmosphere.
- Responded efficiently to guests' requests and complaints in a professional manner.
- Implemented feedback from customers to improve service quality and menu offerings.
Retail Store Associate
Style Encore
Exton, Pennsylvania
12.2019 - 04.2020
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Answered incoming calls from customers inquiring about products or services offered by the store.
- Offered advice on product selection to customers based on their individual needs.
- Handled difficult customer situations with professionalism and kindness.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, Ohio05-2024
Skills
- Time Management
- Strong Communication Skills
- Problem Solving
- Customer Relationship Management
- Organizational Skills
- Eagerness to help others
- Ability to quickly adapt to new environments
- Enthusiasm for learning new skills
- Calm under pressure
- Critical Thinking
- Patience
- Hardworking
Timeline
Buying Operations Coordinator
Urban Outfitters, Inc.
08.2024 - Current
Server
Whitford Country Club
04.2021 - Current
Retail Store Associate
Style Encore
12.2019 - 04.2020
Bachelor of Science - Fashion Merchandising
Kent State University