Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Nash

San Jose,CA

Summary

A dynamic Lead Career Engagement Specialist with a proven track record at Work2Future, adept in fostering client relationships and spearheading innovative customer engagement strategies. Expert in cross-functional coordination and problem-solving, I excel in creating impactful brand awareness and managing complex projects. My approach combines meticulous attention to detail with a high-energy drive, ensuring exceptional outcomes in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Lead Career Engagement Specialist

Work2Future
06.2012 - Current
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Respond to business phones including directing callers to appropriate staff, responding to voicemails, scheduling client appointments and do follow up phone calls.
  • Oversee partnerships, and maintain related outreach and referrals.
  • Works with funder to ensure the building of operations is functional and work appropriate as well as work with security to ensure the building safety protocols are followed
  • Manage and direct office communications

Office Manager

Silicon Valley Black Chamber of Commerce
01.2005 - 06.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated conferences, speaking engagements, and workshops.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as Editor-in-Chief of monthly online SVBCC newsletters and flyers and assisted in updating the website for the organization.
  • Served as charter partner and board member of BusinessOwnerSpace.com which includes a network of organizations who cater to San Jose small businesses.

Education

Bachelor of Science - Journalism Courses

San Jose State University
San Jose, CA

Skills

  • Brand awareness
  • Express concepts clearly both verbally and in writing
  • Cross-functional coordination
  • Adept at troubleshooting and problem solving
  • Skilled in research techniques and management
  • Conscientious, meticulous, high energy self-starter

Timeline

Lead Career Engagement Specialist

Work2Future
06.2012 - Current

Office Manager

Silicon Valley Black Chamber of Commerce
01.2005 - 06.2012

Bachelor of Science - Journalism Courses

San Jose State University

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Cassandra Nash