Cassandra Nathaniel
Lima,OH
Summary
Accomplished Customer Service Representative with a proven track record at TurboTax, enhancing customer satisfaction through expert resolution of complaints and mastery in call management. Skilled in Microsoft Excel and adept at critical thinking, consistently improved service delivery by analyzing trends and feedback, contributing to significant operational efficiencies.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Carnival Cruise Lines
08.2023 - 05.2024
Customer Service Representative
Modivcare
08.2022 - 06.2023
Customer Service Representative
Agero
11.2017 - 06.2022
Customer Service Representative
TurboTax
01.2017 - 06.2017
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Associate Of Applied Science - Medical Office Management
Kaplan University
Davenport, IA06.2009
GED - General Studies
Greenville High School
Greenville, MS05.2005
Skills
- Product Knowledge
- Report Generation
- Complaint resolution
- Scheduling
- Call Management
- Problem-solving abilities
- Call Center Operations
- Customer Service
- Active Listening
- Critical Thinking
- Payment Processing
- Order Processing
- Medical terminology knowledge
- Microsoft Excel
- Microsoft Office Suite
Timeline
Customer Service Representative
Carnival Cruise Lines
08.2023 - 05.2024
Customer Service Representative
Modivcare
08.2022 - 06.2023
Customer Service Representative
Agero
11.2017 - 06.2022
Customer Service Representative
TurboTax
01.2017 - 06.2017
Associate Of Applied Science - Medical Office Management
Kaplan University
GED - General Studies
Greenville High School
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