Cassandra Navarro
New Britain,CT
Summary
Detail-oriented professional experienced in transportation management and planning. Skilled in documentation management and compliance oversight. Committed to improving student transportation services through effective communication, collaboration, and innovative solutions.
Results-driven Transportation Specialist with expertise in route optimization, scheduling coordination, and customer assistance. Proven ability to implement process improvements that enhance operational efficiency and safety.
Dedicated Transportation Manager with a strong focus on safety and customer satisfaction. Known for enhancing transportation efficiency and fostering positive relationships with stakeholders. Ready to leverage expertise to optimize student transportation operations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Transportation Specialist
Consolidated School District Of New Britain
10.2024 - Current
- Coordinated daily transportation routes for student drop-off and pick-up, ensuring timely services.
- Assisted in maintaining accurate records of student ridership and vehicle maintenance schedules.
- Communicated effectively with parents, students, and staff regarding transportation updates and changes.
- Monitored compliance with safety regulations during transportation operations to enhance student safety.
- Implemented process improvements for route efficiency, contributing to reduced travel times.
- Collaborated with school officials to optimize bus schedules based on changing school needs.
- Trained new staff on transportation policies and operational procedures to ensure consistent service delivery.
- Evaluated vendor performance for outsourced transportation services, providing feedback for enhancements.
- Coordinated schedules and communicated changes to customers.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Worked with service providers to resolve issues and correct delays.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Transportation Manager
Regional School Choice Office
06.2017 - 10.2024
- Developed and implemented transportation policies to enhance efficiency across the regional school system.
- Coordinated with external vendors to optimize routing and scheduling of student transportation services.
- Analyzed transportation data to identify trends and improve service reliability for students and families.
- Managed budget allocations for transportation operations, ensuring adherence to financial guidelines and compliance regulations.
- Led training sessions for staff on safety protocols and efficient transportation practices, fostering a culture of safety.
- Collaborated with school administrators to address transportation issues, enhancing communication between stakeholders.
- Collaborated with manufacturing and supply chain management.
- Promoted brand at industry events and through ongoing networking efforts.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Streamlined communication between departments to ensure smooth operation of transportation network.
- Increased efficiency in load planning, utilizing advanced logistics software.
- Led cross-functional teams to develop transportation strategies that aligned with organizational goals.
Owner
Dulce's Cupcake Shop
01.2014 - 01.2016
- Developed innovative cupcake recipes to enhance product offerings and customer satisfaction.
- Managed daily operations, ensuring quality control and adherence to health standards.
- Trained and mentored staff on baking techniques and customer service excellence.
- Implemented efficient inventory management systems to reduce waste and optimize costs.
- Established marketing strategies to increase brand visibility and attract new customers.
- Analyzed customer feedback to improve product selection and service delivery.
- Oversaw financial operations, including budgeting, forecasting, and profit analysis.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded business into new markets, cond
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front Desk Manager
Holiday Inn Express Hotel Suites
02.2012 - 01.2016
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and hotel policies.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Managed room inventory using property management systems to optimize occupancy rates.
- Coordinated with housekeeping and maintenance to ensure room readiness for guests.
- Developed and implemented operational procedures to enhance front desk efficiency.
- Conducted regular training sessions to improve team performance and service quality.
- Analyzed guest feedback to identify areas for service improvement and implement changes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
Education
High School Diploma -
New Britain High School
New Britain, CT06-2007
Skills
- Managing schedules
- Documentation management
- Load planning
- Assisting customers
- Route optimization
- Route planning
- Transportation planning
- Coordinating schedules
- Incident reporting
- Documentation skills
- Transportation software
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved tracking by introducing Zonar, First View, OnScreen for GPS tasks.
- Achieved customer service through effectively helping with creating and tracking complaint tickets utilizing Transfinder, VersaTrans and MapNet systems.
- Supervised team of 60 staff members.
- Documented and resolved complaints and errors which led to a measurable improvement in operational efficiency.
Certification
- OSHA 10 certified 2014-present
- Certified mandated reporter 2017-present
Superintendent Challenge Award
The Consolidated School District Challenge Coin Award is presented to staff members who go above and beyond in their roles. I was a fairly new hire when the new school year began and there were some challenges in the office. We faced significant staffing shortages while navigating the implementation of a new transportation contract with a provider that was initially underprepared to accommodate the scope and volume of our transportation needs. I was presented the award in recognition of my outstanding dedication, professionalism, and commitment to excellences. The award reflects my willingness to go above and beyond, demonstrate strong leadership, support my team and organization, and consistently contribute to the success of the mission. It recognizes the positive impact of my work, my reliability, and my commitment to serving others with integrity and high standard of performance.
Languages
English
Spanish
Limited Working
Timeline
Transportation Specialist
Consolidated School District Of New Britain
10.2024 - Current
Transportation Manager
Regional School Choice Office
06.2017 - 10.2024
Owner
Dulce's Cupcake Shop
01.2014 - 01.2016
Front Desk Manager
Holiday Inn Express Hotel Suites
02.2012 - 01.2016
High School Diploma -
New Britain High School