Cassandra Newton
Cottonwood,AZ
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
20
20
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn By Hilton
Cottonwood, Arizona
10.2025 - Current
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness.
- Restocked supplies in rooms and common areas for guest convenience.
- Reported maintenance issues promptly to maintain hotel quality.
- Replenished room amenities according to established guidelines.
- Managed laundry services, ensuring fresh linens for guest rooms.
- Collaborated with team members to complete cleaning tasks efficiently.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
Housekeeping Room Attendant
Holiday Inn Express Hotel
Sedona, Arizona
08.2023 - 09.2025
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness.
- Restocked supplies in rooms and common areas for guest convenience.
- Reported maintenance issues promptly to maintain hotel quality.
- Assisted in training new staff on cleaning protocols and procedures.
Server
Streets Of New York Pizza
Prescott, Arizona
01.2020 - 05.2021
- Provided excellent customer service in a fast-paced pizza restaurant.
- Took and processed customer orders efficiently and accurately.
- Prepared food items according to established restaurant standards.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash register transactions and handled payments directly.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Housekeeping Room Attendant
Quality Inn Suites
Cottonwood, Arizona
02.2018 - 06.2018
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness.
- Restocked supplies in rooms and common areas for guest convenience.
- Reported maintenance issues promptly to maintain hotel quality.
- Assisted in training new staff on cleaning protocols and procedures.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Server/Banquet and Fine Dining Server
Pelican Marsh Golf Club
Naples, Florida
04.2010 - 07.2011
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in menu presentations and answered questions about food and beverages.
- Managed timely order delivery while ensuring accuracy and quality standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments efficiently using point-of-sale systems for transactions.
- Trained new servers on club protocols, menu items, and customer service standards.
- Handled guest complaints promptly to ensure satisfaction and retention.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Server/Banquet Server
Pinewood country club
Munds Park, Arizona
03.2006 - 08.2010
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table settings and maintained cleanliness throughout the dining area.
- Provided exceptional customer service in a high-volume dining environment.
- Coordinated food and beverage orders with kitchen staff efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and dietary restrictions effectively.
- Managed cash register operations and processed customer payments accurately.
- Trained new servers on club standards and service protocols diligently.
- Collaborated with team members to ensure smooth dining experiences for guests.
- Handled guest complaints professionally to enhance satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Skills
- Customer service
- Order accuracy
- Food safety
- Point of sale
- Menu knowledge
- Team collaboration
- Time management
- Conflict resolution
- Training new staff
- Supply restocking
- Cleaning standards
- Attention to detail
- Effective communication
- Problem solving
- Organization skills
- Positive guest interactions
- Guest seating
- Cleanliness standards
- Sales techniques
- Check payment processing
- Wine service
- POS operation
- Upselling techniques
- Food station setup
- Strong work ethic
- Performance improvement
- Table setting
- Food sales and promotion
- Liquor, wine, and food service
- Menu item recommendation
- Take-out service
- Menu memorization
- Table setting arrangements
- Hostess support
- Dining customer service
- Suggestive selling
Languages
English
Native/ Bilingual
Timeline
Housekeeping Room Attendant
Hampton Inn By Hilton
10.2025 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
08.2023 - 09.2025
Server
Streets Of New York Pizza
01.2020 - 05.2021
Housekeeping Room Attendant
Quality Inn Suites
02.2018 - 06.2018
Server/Banquet and Fine Dining Server
Pelican Marsh Golf Club
04.2010 - 07.2011
Server/Banquet Server
Pinewood country club
03.2006 - 08.2010