Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Nimox

Chicago,IL

Summary

Proven Public Safety Coordinator with a track record of enhancing team productivity and customer satisfaction at UChicago Medicine. Skilled in customer service, I excel in creating efficient documentation systems and fostering collaborative environments. Certified in IAHSS, my expertise contributes to improved operational workflows and safety protocols. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

13
13
years of professional experience

Work History

Public Safety Coordinator

UChicago Medicine
09.2020 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Respond to code pinks
  • Assist with combative patients
  • Signing In all visitors
  • Replying to emails
  • Looking main doors
  • Respond to Dr. Red's
  • Assist with restraints
  • Assist with Adult ED lockdowns
  • Assist with crowd control



Security Officer

American Heritage Protective Services Inc.
06.2011 - 09.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

Bachelor of Science - Social Work

Purdue University Calumet
Hammond, IN
06.2027

GED -

Los. Angeles Job Corps
1106 South Broadway Los. Angeles CA, 90015
02.2004

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Staff Training
  • Documentation and control
  • Report Writing
  • MS Office
  • Project Coordination
  • Discretion and Confidentiality
  • Document Management
  • LGBTQ Awareness
  • Fire Safety Training
  • Hipaa Training
  • IAHSS Certified Healthcare

Timeline

Public Safety Coordinator

UChicago Medicine
09.2020 - Current

Security Officer

American Heritage Protective Services Inc.
06.2011 - 09.2020

Bachelor of Science - Social Work

Purdue University Calumet

GED -

Los. Angeles Job Corps

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Cassandra Nimox