Cassandra Owens
Zanesville,OH
Summary
I have worked in customer service in various roles for going on eight years. Work has always been a place I enjoy taking pride in and doing my utmost best is part of that pride. My education and background will continue to aid me in my workplace. I have maintained a high GPA while working full time, worked diligently, and became a trusted and reliable part of my work environment. I always seek opportunities to grow, work hard, and learn. I continually achieved company set goals and continue to outdo myself in my work environments, something I will also seek to do once hired with your company.
I have graduated with honors, I am seeking to further myself in the workplace and hope to do so with your company. I appreciate your consideration.
Overview
4
4
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Zanesville, OH
05.2025 - 03.2026
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted clients in selecting appropriate financial products to meet their needs.
- Educated customers on digital banking tools and services, enhancing user experience.
- Managed cash flow and maintained branch security protocols to safeguard assets.
- Excelled in company Goals
- Assisted Management, preformed managerial role
Customer Service Representative
Lowes
Parkersburg, West Virginia
12.2023 - 05.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
Customer Sales Representative
Wincore
Parkersburg, West Virginia
08.2022 - 12.2023
- Streamlined handling of customer inquiries through calls, emails, and online requests to ensure timely support and satisfaction.
- Answered product or service questions with up-to-date knowledge of promotions.
- Followed up with customers to determine satisfaction with company products or services.
- Worked as a team with fellow associates in order to meet deadlines, quickly and efficiently.
- Cultivated strong customer relationships through effective communication and personalized service.
Education
Bachelor of Arts (B.A.) - Anthropology
Southern New Hampshire University
Manchester, NH, US12.2024
High School Diploma - undefined
Pennfoster
PA05.2020
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Adaptability and flexibility
- Decision-making
- Cash handling
- Skilled in strategic goal development
- Efficiency in Typing
Accomplishments
- Achieved and exceeded set goals by completing account creations with accuracy and efficiency.
- Proficient in many different software's including, Word , Excel, Banking Platforms, and Specialized ordering platforms.
- Distinguished member of the National Society of Leadership and Success.
Timeline
Retail Banker
Woodforest National Bank
05.2025 - 03.2026
Customer Service Representative
Lowes
12.2023 - 05.2025
Customer Sales Representative
Wincore
08.2022 - 12.2023
High School Diploma - undefined
Pennfoster
Bachelor of Arts (B.A.) - Anthropology
Southern New Hampshire University