Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cassandra Owens

Cassandra Owens

Zanesville,OH

Summary

I have worked in customer service in various roles for going on eight years. Work has always been a place I enjoy taking pride in and doing my utmost best is part of that pride. My education and background will continue to aid me in my workplace. I have maintained a high GPA while working full time, worked diligently, and became a trusted and reliable part of my work environment. I always seek opportunities to grow, work hard, and learn. I continually achieved company set goals and continue to outdo myself in my work environments, something I will also seek to do once hired with your company.

I have graduated with honors, I am seeking to further myself in the workplace and hope to do so with your company. I appreciate your consideration.

Overview

4
4
years of professional experience

Work History

Retail Banker

Woodforest National Bank
Zanesville, OH
05.2025 - 03.2026
  • Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
  • Assisted clients in selecting appropriate financial products to meet their needs.
  • Educated customers on digital banking tools and services, enhancing user experience.
  • Managed cash flow and maintained branch security protocols to safeguard assets.
  • Excelled in company Goals
  • Assisted Management, preformed managerial role

Customer Service Representative

Lowes
Parkersburg, West Virginia
12.2023 - 05.2025
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Assisted customers with product inquiries and order status updates.
  • Resolved customer complaints effectively, enhancing overall satisfaction levels.

Customer Sales Representative

Wincore
Parkersburg, West Virginia
08.2022 - 12.2023
  • Streamlined handling of customer inquiries through calls, emails, and online requests to ensure timely support and satisfaction.
  • Answered product or service questions with up-to-date knowledge of promotions.
  • Followed up with customers to determine satisfaction with company products or services.
  • Worked as a team with fellow associates in order to meet deadlines, quickly and efficiently.
  • Cultivated strong customer relationships through effective communication and personalized service.

Education

Bachelor of Arts (B.A.) - Anthropology

Southern New Hampshire University
Manchester, NH, US
12.2024

High School Diploma - undefined

Pennfoster
PA
05.2020

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Skilled in strategic goal development
  • Efficiency in Typing

Accomplishments

  • Achieved and exceeded set goals by completing account creations with accuracy and efficiency.
  • Proficient in many different software's including, Word , Excel, Banking Platforms, and Specialized ordering platforms.
  • Distinguished member of the National Society of Leadership and Success.

Timeline

Retail Banker

Woodforest National Bank
05.2025 - 03.2026

Customer Service Representative

Lowes
12.2023 - 05.2025

Customer Sales Representative

Wincore
08.2022 - 12.2023

High School Diploma - undefined

Pennfoster

Bachelor of Arts (B.A.) - Anthropology

Southern New Hampshire University