Results-driven professional with significant experience in customer service and team leadership. Expertise in performance evaluation and inventory management, focused on enhancing collaboration and maintaining high customer care standards. Proven ability to leverage skills for operational improvement and success.
Overview
15
15
years of professional experience
Work History
Team Leader
Whataburger Restaurant Unit 1102
San Antonio, Texas
05.2016 - Current
Supervised team members to optimize restaurant operations and enhance efficiency.
Trained new employees on customer service and food safety standards.
Managed inventory levels, ensuring timely ordering of necessary supplies.
Ensured compliance with health regulations, maintaining high cleanliness standards.
Resolved customer complaints promptly to improve satisfaction levels.
Fostered a collaborative work environment that motivated team members.
Participated in regular meetings with senior leadership to report on team progress.
Mentored newly hired employees on machine operations, implementing safety training to prevent injuries.
Prescription Benefit Specialist
West Telemarketing
02.2011 - 04.2016
Managed prescription benefit inquiries from healthcare providers and patients efficiently.
Facilitated communication between clients and pharmacy partners regarding benefits details.
Analyzed patient eligibility for prescription coverage and benefits programs effectively.
Collaborated with team members to streamline workflows for prescription processing.
Resolved complex benefit issues by coordinating directly with insurance representatives.
Documented client interactions accurately in the internal database for reference.
Trained new staff on company policies and procedures related to prescription benefits.
Processed prior authorization requests for medications in accordance with plan guidelines.