Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Owens

San Antonio,TX

Summary

Results-driven professional with significant experience in customer service and team leadership. Expertise in performance evaluation and inventory management, focused on enhancing collaboration and maintaining high customer care standards. Proven ability to leverage skills for operational improvement and success.

Overview

15
15
years of professional experience

Work History

Team Leader

Whataburger Restaurant Unit 1102
San Antonio, Texas
05.2016 - Current
  • Supervised team members to optimize restaurant operations and enhance efficiency.
  • Trained new employees on customer service and food safety standards.
  • Managed inventory levels, ensuring timely ordering of necessary supplies.
  • Ensured compliance with health regulations, maintaining high cleanliness standards.
  • Resolved customer complaints promptly to improve satisfaction levels.
  • Fostered a collaborative work environment that motivated team members.
  • Participated in regular meetings with senior leadership to report on team progress.
  • Mentored newly hired employees on machine operations, implementing safety training to prevent injuries.

Prescription Benefit Specialist

West Telemarketing
02.2011 - 04.2016
  • Managed prescription benefit inquiries from healthcare providers and patients efficiently.
  • Facilitated communication between clients and pharmacy partners regarding benefits details.
  • Analyzed patient eligibility for prescription coverage and benefits programs effectively.
  • Collaborated with team members to streamline workflows for prescription processing.
  • Resolved complex benefit issues by coordinating directly with insurance representatives.
  • Documented client interactions accurately in the internal database for reference.
  • Trained new staff on company policies and procedures related to prescription benefits.
  • Processed prior authorization requests for medications in accordance with plan guidelines.

Education

Some College (No Degree) - Nursing

Galen College of Nursing
Louisville, KY

Skills

  • Inventory management
  • Customer resolution
  • Problem solving
  • Performance evaluation
  • Safety training
  • Team motivation
  • Onboarding and orientation
  • Employee training
  • Team supervision

Timeline

Team Leader

Whataburger Restaurant Unit 1102
05.2016 - Current

Prescription Benefit Specialist

West Telemarketing
02.2011 - 04.2016

Some College (No Degree) - Nursing

Galen College of Nursing
Cassandra Owens