Cassandra Philogene
Orlando,FL
Summary
Healthcare leader with a people-centered approach, skilled in effective communication across diverse cultural and religious backgrounds. Detailed-oriented educator and administrator, fostering relationships through inclusive collaborations. Skilled in developing, mentoring, and coaching high-integrity teams through training and governance practices. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
8
8
years of professional experience
Work History
Director of Operations
AdventHealth
Orlando, F
01.2024 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
Property Management Director
AdventHealth University
Orlando, FL
02.2018 - 01.2024
- Provides leadership and administrative oversight for two campuses, with over a dozen team members.
- Recruit, train, and direct new teams to manage a 178-bed housing facility.
- Built partnerships in collaborative efforts to provide housing solutions for future medical, nursing, and other allied healthcare team members for AdventHealth.
- Created policies, procedures, and applications for healthcare students, which led to accountability reports to adhere to federal guidelines.
- Increased revenue YoY from 2020-2023 by 12%, by fulfilling the needs of AdventHealth corporate, nursing, and graduate medical housing.
- Reduced waste YoY by 5%, by eliminating paper forms and books, by converting all applications online.
- Developed and implemented strategic plans to ensure organizational goals were achieved.
- Created management teams and established employee performance criteria for evaluation purposes.
- Conducted regular meetings with staff members to discuss progress on projects and initiatives.
Diagnostic Imaging Supervisor
AdventHealth Orlando
Orlando, FL
06.2016 - 01.2018
- Responsible for 100 + team members development, growth, and commitment to exceptional clinical care
- Developed strategies to increase productivity by incorporating team member feedback on scheduling needs, which decreased call outs on various shifts
- Recruited, hired, and mentored future leaders of the AdventHealth imaging department
- Collaborated with physician and nurse leaders to reduce turn-around-times on stat images post-surgery
- Fostered a culture of inclusivity and equity within the department, which had a direct affect on employment satisfaction scores
Radiology Facilitator Supervisor
Radiology Specialist of Florida
Orlando, FL
06.2016 - 05.2015
- Facilitated the workflow of 10+ AdventHealth campuses by assisting 120+ radiologist physicians exercise exemplary care at those campuses
- Facilitated and coordinated the opening of Lake Nona and Celebration radiology offices
- Liaison and mission development team leader that raised funds and awareness for Bithlo and Camp Boggy Creek communities
- Increased employee engagement by 70% within one year by cultivating an environment focusing on the whole person
- Mentored and invested in team members by facilitating certifications and additional educational opportunities
Education
Doctorate of Philosophy - Christian Leadership
Liberty University
Lynchburg, VA12-2026
Masters - Public Administration
University of Central Florida
Orlando, FL12.2015
Masters - Non-Profit Management
University of Central Florida
Orlando, FL12.2015
Bachelor of Science - Radiography Sciences
AdventHealth University
Orlando, FL04.2007
Skills
- Program Development
- Succession Planning
- Emotional Intelligence
- Strategic planning and execution
- Leadership training
- Operations Oversight
- Process Improvements
- Diversity, Equity, and Inclusion best practices
- Performance Analysis
- KPI Tracking
- Customer Retention
- Customer Service Management
- Revenue Generation
- Administrative Management
- Change Management
- Marketing Strategies
Community
Mission Trips to Guatemala, Orphan’s Heart, Mission Trips to El Salvador and Costa Rica, Pathways to Success, Chair, Convocation Committee for Orlando & Denver AdventHealth University Campuses, 2022, Vice Chair, Orlando Community Health Fair, 2017, Chair, Winter Park Community Health Fair, 2012, American College of Healthcare Executives, Central Florida
Timeline
Director of Operations
AdventHealth
01.2024 - Current
Property Management Director
AdventHealth University
02.2018 - 01.2024
Diagnostic Imaging Supervisor
AdventHealth Orlando
06.2016 - 01.2018
Radiology Facilitator Supervisor
Radiology Specialist of Florida
06.2016 - 05.2015
Doctorate of Philosophy - Christian Leadership
Liberty University
Masters - Public Administration
University of Central Florida
Masters - Non-Profit Management
University of Central Florida
Bachelor of Science - Radiography Sciences
AdventHealth University
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