Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Madera

Davenport,FL

Summary

Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

9
9
years of professional experience

Work History

Consumer Access Representative

AdventHealth
07.2024 - Current
  • Assisted in improving overall facility operations through diligent monitoring of key performance indicators.
  • Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
  • Reduced wait times with prompt communication between patients, providers, and insurance companies.
  • Facilitated smooth transitions between departments, coordinating efficient patient transfers and admissions.
  • Contributed to the facility''s reputation for quality care by consistently exceeding customer service expectations through prompt assistance and problem resolution efforts.

Office Manager

EJ Masonry
09.2021 - 06.2024
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Conducted research and analyzed data to provide detailed reports on various business topics.

Program Coordinator

One On One Learning
10.2022 - 11.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Monitored student progress closely and used software resources to organize milestones and compile reports.

Teacher

Osceola School District
08.2021 - 08.2022
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Incorporated multiple types of teaching strategies into classroom.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Social Media Marketing Intern

Bob Evans Restaurant
06.2016 - 08.2020
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
  • Conducted daily updates to social media profiles to boost company online presence.

Education

Bachelor of Arts - Educational Studies

Warner University
Lake Wales, FL
05.2022

Associate of Arts - Liberal Arts And Sciences

Polk State College
Winter Haven, FL
05.2019

Skills

  • Report Analysis
  • Advanced MS Office Suite Proficiency
  • Conflict Management
  • Social Media Knowledge
  • Project Planning
  • Labor Relations
  • Interpersonal Communications
  • Schedule Management
  • Strategic planning
  • Office administration

Languages

Spanish
Native or Bilingual

Timeline

Consumer Access Representative

AdventHealth
07.2024 - Current

Program Coordinator

One On One Learning
10.2022 - 11.2023

Office Manager

EJ Masonry
09.2021 - 06.2024

Teacher

Osceola School District
08.2021 - 08.2022

Social Media Marketing Intern

Bob Evans Restaurant
06.2016 - 08.2020

Associate of Arts - Liberal Arts And Sciences

Polk State College

Bachelor of Arts - Educational Studies

Warner University

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