Capable Patient Access Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Highly adaptable and detailed-oriented individual that understands the value of teamwork and integrity. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Hi, I’m
Jessie Paredez-England
Fort Worth,TX
Summary
Overview
13
years of professional experience
Work History
Adventist Health System
Consumer Access Representative
10.2013 - Current
Job overview
- Consumer Access Team Lead (2019-2022).
- Maintained shift schedules as team lead.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Engaged with patients to provide critical information.
Ovation Fertility Lab
Patient Services Assistant
02.2022 - 01.2023
Job overview
- Filled in as lab assistant in andrology lab as needed.
- Resolved patient's lab-related inquiries.
- Advocated for patient concerns.
- Quickly became knowledgeable in fertility field to better assist patients.
- Assisted with maintaining cryopreservation inventory database and cryotanks.
- Transcribed 35+ andrology reports daily to input into patient's medical record.
- Managed correspondence between fertility lab and partnering clinic.
- Assisted lab director administratively
United States Marines
Supply Administration and Operations Specialist
10.2011 - 12.2017
Job overview
- Facilitated 10-15 personnel as a working supervisor.
- Completed multiple leadership courses.
- Conducted semi-annual reviews of personnel in my charge.
- Organized and delegated daily tasks and responsibilities.
- Conducted inventory reconciliation for all supplies needed for company's minor day-to-day tasks to large scale projects.
- Submitted daily requisition requests and managed incoming shipments.
- Ensured proper documentation and preservation of supplies stored in warehouse.
Education
University of North TexasDenton, TX
Bachelor of Science from Biochemistry with Forensic Science Concentration
05.2026
University Overview
- Treasurer of Student Veteran Association
- Omega Delta Sigma, Texas Beta Chapter Member
- Elected to Treasure for Student Veteran Association in 2024
- 3.5/4.0 GPA
- Professional Development: Technical Communication
University of North TexasDenton, TX
Bachelor of Science from Criminal Justice
05.2026
University Overview
Tarrant County College DistrictFort Worth, TX
Associate of Science
05.2024
University Overview
- Phi Theta Kappa Honor Society, Phi Tau Chapter Member
Skills
Team Leadership
Professionalism and Ethics
Data entry proficiency
HIPAA Compliance
Registration and Admissions
Medical Terminology
Problem-solving abilities
Excellent Communication
Critical Thinking
Administrative and Office Support
Patient Confidentiality and Data Security
Calm and Effective Under Pressure
Epic EMR System Knowledge
Quality Assurance
Hobbies & Interests
Hobbies & Interests
- Reading
- Learning violin
- Hunting and fishing
- Sushi and Mediterranean Food
- Traveling
- All things music
Timeline
Patient Services Assistant
Ovation Fertility Lab
02.2022 - 01.2023
Consumer Access Representative
Adventist Health System
10.2013 - Current
Supply Administration and Operations Specialist
United States Marines
10.2011 - 12.2017
University of North Texas
Bachelor of Science from Biochemistry with Forensic Science Concentration
University of North Texas
Bachelor of Science from Criminal Justice
Tarrant County College District
Associate of Science
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