Summary
Overview
Work History
Skills
Licenses
Community Service & Affiliations
Timeline
Generic

Yadira Flores

Lake Wales,FL

Summary

Personable and dedicated with extensive experience in dealing with the public. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Consumer Access Representative

AdventHealth
Lake Wales, FL
08.2023 - Current
  • Perform insurance eligibility, request and receive payments for ER services.
  • Meet and exceed productivity standards determined by department leadership every month.
  • Maintain monthly collection quota set by department.
  • Verify commercial insurance eligibility to determine benefits and collect copayments
  • Create billing estimates for patients and explain in detail what patient responsibility vs amount insurance will pay.
  • Ensure patients are appropriately registered for all service lines and collect patient identification and demographics to complete file.
  • Actively participate in extending exemplary service to both internal and external customers.
  • Communicate with patients with compassion while keeping medical information private.
  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
  • Obtain signatures and explain to patients HIPPA, Consent and Treatment forms.
  • Processed work through EPIC hospital site and verified insurance via OneSource, Availity and WPS for medicare and VA benefits
  • Provide PBX (switchboard) coverage and support as needed

Realtor/Certified Notary Signing Agent

Self-Employed
Lake Wales, FL
01.2009 - 01.2023
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Advised prospective clients on current market activities.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Conferred with escrow companies, lenders, home inspectors and pest control companies, making sure that all terms and conditions are met prior to closing dates.
  • Explained documents to customers and obtained signatures to meet closing requirements.

Team Lead/Licensing Agent

ISGN/First Source Corporation
Palm Bay, FL
11.2015 - 06.2017
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Developed and monitored weekly staff schedules.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Supervised team of 15 employees to ensure up to date knowledge on current government guidelines for conventional, FHA & VA loans.

Quality Assurance Specialist

TD Bank
Mount Laurel, NJ
10.2010 - 10.2015
  • Promoted multiple time during tenure with TD Bank
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Implemented financial data analysis
  • Partnered and consulted with Better Business Bureau and regulatory agencies to solve complaints filed by customers and deliver exceptional customer care.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.

Skills

  • Organizational skills
  • Strong problem solver
  • Meticulous attention to detail
  • MS Office proficiency
  • Effective communication
  • Bilingual in Spanish

Licenses

  • FL Licensed Realtor - 2017
  • FL Licensed CAM (Community Association Manager) 2018
  • Fl Insurance & Annuities - 2019
  • FL Licensed Notary & Signing Agent - 2009

Community Service & Affiliations

  • Member of (EPCAR) East Polk County Association for Realtors
  • Member of (NNA) National Notary Association
  • Dinner Lake Shores HOA - volunteer as Secretary

Timeline

Consumer Access Representative

AdventHealth
08.2023 - Current

Team Lead/Licensing Agent

ISGN/First Source Corporation
11.2015 - 06.2017

Quality Assurance Specialist

TD Bank
10.2010 - 10.2015

Realtor/Certified Notary Signing Agent

Self-Employed
01.2009 - 01.2023

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Yadira Flores