LATARSHA GLOVER
Lake Mary,FL
Summary
Customer-focused professional with 8+ years of experience providing exceptional service, resolving customer concerns, and supporting individuals in fast-paced, high-volume environments. Demonstrated ability to remain calm under pressure, communicate effectively with diverse populations, and maintain strict compliance with safety and confidentiality standards. Recognized for professionalism, adaptability, teamwork, and problem-solving. Eager to contribute to Delta Air Lines by delivering outstanding customer service while supporting a culture of safety, inclusion, and operational excellence.
Overview
1
1
Certification
2024
2024
years of professional experience
Work History
Consumer Access Representative
AdventHealth
01.2022 - 01.2024
- Delivered exceptional service to patients and families in a high-volume healthcare environment.
- Assisted individuals from diverse backgrounds while maintaining professionalism and empathy.
- Resolved customer concerns and complex service issues efficiently and accurately.
- Coordinated with multiple departments to ensure seamless service delivery.
- Maintained compliance with organizational policies and confidentiality standards.
- Demonstrated strong decision-making skills in time-sensitive situations.
Front Office Assistant
Northside Hospital
01.2016 - 01.2022
- Served as the first point of contact for visitors, creating a welcoming and professional experience.
- Managed high call volumes while maintaining accuracy and service quality.
- Assisted customers with scheduling, inquiries, and issue resolution.
- Adapted quickly to changing priorities in a fast-paced environment.
- Collaborated with healthcare professionals to support daily operations.
- Built positive relationships through effective communication and active listening.
Prior Authorization Coordinator (Remote)
Express Scripts
2012 - 2015
- Managed large volumes of requests while consistently meeting productivity and quality standards.
- Communicated effectively with customers, providers, and internal teams to resolve issues.
- Demonstrated strong organizational skills and attention to detail.
- Maintained professionalism while handling sensitive and confidential information.
- Adapted to evolving procedures and operational requirements.
Education
Medical Assistance
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Astronaut High School
Titusville, FLSkills
- Customer Service Excellence
- Safety & Regulatory Compliance
- Conflict Resolution & De-escalation
- Emergency Response Awareness
- Team Collaboration
- Professional Communication
- Customer Relations
- Problem Solving
- Cultural Awareness & Inclusivity
- Time Management
- Adaptability & Flexibility
- Multi-Tasking in Fast-Paced Environments
- Attention to Detail
- Service Recovery
- Professional Appearance & Conduct
- Confidentiality & Compliance
Certification
Certified Professional Coder (CPC) – AAPC
Timeline
Consumer Access Representative
AdventHealth
01.2022 - 01.2024
Front Office Assistant
Northside Hospital
01.2016 - 01.2022
Prior Authorization Coordinator (Remote)
Express Scripts
2012 - 2015
Medical Assistance
Eastern Florida State College
High School Diploma -
Astronaut High School
ADDITIONAL QUALIFICATIONS
- Comfortable working flexible schedules, including evenings, weekends, holidays, and extended shifts
- Experienced serving individuals from diverse cultural and socioeconomic backgrounds
- Strong interpersonal, verbal communication, and relationship-building skills
- Calm and composed during high-pressure situations
- Proven ability to work independently and collaboratively as part of a team
- Committed to delivering exceptional customer service and maintaining safety-focused standards