Cliff Edwards
Thornton,United States
Summary
Proven leader in healthcare and records management with a track record of enhancing patient experience at Common Spirit through HIPAA compliance and empathetic communication. Excelled in boosting team productivity and operational efficiency at Iron Mountain Records Management. Skilled in customer service and multitasking, with a focus on achieving high-quality outcomes and continuous improvement.
Overview
27
27
years of professional experience
Work History
Consumer Access Representative
Advent Health
Louisville, CO
08.2024 - Current
- Assisted in reducing administrative errors through meticulous attention to detail in data entry tasks related to billing codes, service charges, and demographics.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Assisted in improving overall facility operations through diligent monitoring of key performance indicators.
- Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
Patient Access Representative
Common Spirit
Westminster, CO
03.2024 - 08.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Operations Supervisor
Iron Mountain Records Management
Port Ewen, NY
06.2018 - 09.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Production Manager
Chase Media Group
Yorktown Heights, NY
07.1998 - 06.2018
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Education
Associate Of Business Administration -
Kelsey - Jenney
San Diego, CA06.1988
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- Relationship Building
Additional Information
Served honorably in the United States Marine Corps from 1984 to 1992. Received numerous awards for outstanding service and was Honorably discharged.
Timeline
Consumer Access Representative
Advent Health
08.2024 - Current
Patient Access Representative
Common Spirit
03.2024 - 08.2024
Operations Supervisor
Iron Mountain Records Management
06.2018 - 09.2020
Production Manager
Chase Media Group
07.1998 - 06.2018
Associate Of Business Administration -
Kelsey - Jenney