Josairy M. Morales Pancorbo

• Processed patient registrations efficiently, ensuring accuracy in data entry and compliance with policies.
• Managed patient information systems, maintaining confidentiality and data integrity throughout processes.
• Resolved patient inquiries promptly, improving communication channels between departments and enhancing service delivery.
• Answered patient questions and inquiries regarding registration process and documentation.
• Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
• Confirmed patient demographics and updated practice management software for accuracy.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Customer Service

Scheduling

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Teacher from 6 weeks to 12 months
• Plan and implement an appropriate curriculum for the development of children
• Follow and actively participate with the children
• Plan Special activities for children and families
• Maintain an environment clean and organized class
• Communicate with parents
• Observations and daily assessments of children
• Collaborated with colleagues on developing projects
• Work closely with the Director, families, teachers and other specialist
• Establish a safe environment for the kids.