Cassandra Pierre
Charlotte,NC
Summary
Diligent and professional, dedicated to thorough risk assessment. As a articulate Fraud Analyst, excels in meticulous account scrutiny and rapid issue identification. Possesses exceptional time management and problem-solving skills with a proactive, goal-oriented approach. Recognized for reliability, adaptability, and quick acquisition of new skills. Committed to leveraging these qualities for team success and organizational growth.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Operations Support Analyst
Boost Payment Solutions
06.2023 - Current
- Identify fraudulent transactions, contributing to 25% reduction in potential financial losses
- Maintain 98% on-time delivery rate for client services through improved fraud detection workflows
- Analyze over 1,500 daily transactions, achieving 5% decrease in false positives
- Enhance data validation processes, leading to 20% reduction in operational errors and increased fraud detection accuracy.
Margin Trade Support Analyst
Citi Group
08.2022 - 03.2023
- Investigated and resolved trade discrepancies, achieving 99.5% accuracy rate, which significantly reduced fraud risks
- Collaborated with risk management teams to detect suspicious trading patterns, resulting in 10% decrease in fraud-related incidents
- Managed substantial portfolio, adhering to AML/KYC protocols to mitigate risk of fraudulent activities
- Improved fraud monitoring efficiency within team,s successfully reducing processing times by 20%.
Ebranch Financial Sales Representative
Municipal Credit Union
10.2021 - 08.2022
- Enhanced fraud detection protocols in loan IQ application process, leading to 30% reduction in fraudulent applications
- Assisted with implementation of AML procedures, achieving 92% compliance rate in credit checks and background verifications
- Streamlined workflows to address suspicious activities, cutting down investigation time by 25%
- Developed and implemented daily monitoring reports, boosting fraud detection rates by 18%.
Personal Banker
Carver Federal Savings Bank
03.2020 - 09.2021
- Managed KYC/AML compliance for portfolio of +50 client accounts, successfully detecting and preventing numerous potential fraud instances each month
- Conducted meticulous transaction and account monitoring which resulted in significant enhancement of fraud detection rates
- Implemented enhanced customer verification procedures that effectively reduced incidence of fraudulent account openings
- Developed and delivered comprehensive training for junior bankers, elevating team's proficiency in identifying and reporting suspicious activities.
Head Teller
TD Bank
10.2019 - 10.2020
- Conducted regular audits that identified fraud indicators, contributing to 15% reduction in internal fraud cases
- Developed and implemented anti-fraud training for tellers, enhancing their ability to identify counterfeit currency by 50%
- Maintained 99% accuracy rate in daily cash transactions, upholding strict adherence to compliance and KYC regulations
- Improved cash handling accuracy by enforcing stringent fraud prevention checks, decreasing discrepancies by 30%.
Education
Finance - Finance
Medgar Evers College
Brooklyn, New York05.2026
Skills
- Data Analysis
- Project Management
- Process Improvement
- Microsoft Office Proficiency
- Problem Solving
- SQL Knowledge
- Risk Management
- XLOOKUP
- Pivot Tables
- Fraud Detection
- Risk Analysis
- Fraud prevention
- Activity monitoring
- Case Management
Certification
- Google Project Management, Google on Coursera 2024
- Top 10 Skills for FinTech Analysts, Linkedin 2024
- Compliance and Regulations for Generative AI, Linkedin 2024
- Cybersecurity Foundations: Governance, Risk, and Compliance (GRC), Linkedin 2024
Timeline
Operations Support Analyst
Boost Payment Solutions
06.2023 - Current
Margin Trade Support Analyst
Citi Group
08.2022 - 03.2023
Ebranch Financial Sales Representative
Municipal Credit Union
10.2021 - 08.2022
Personal Banker
Carver Federal Savings Bank
03.2020 - 09.2021
Head Teller
TD Bank
10.2019 - 10.2020
Finance - Finance
Medgar Evers College
- Google Project Management, Google on Coursera 2024
- Top 10 Skills for FinTech Analysts, Linkedin 2024
- Compliance and Regulations for Generative AI, Linkedin 2024
- Cybersecurity Foundations: Governance, Risk, and Compliance (GRC), Linkedin 2024
- Project Management Professional, Google 2024
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