Hi, I’m
Cassandra Poindexter
San Diego,CA
Summary
I am a highly-motivated and task-oriented individual who thrives at creating systems to reduce waste, control labor, and drive growth. I have over ten years of management experience and I love engaging with my team and the public to create memorable experiences. I have experience with customer service management, system development, and social media marketing.
Overview
13
years of professional experience
Skills
- Content and digital asset management
- Online marketing strategies
- Networking and relationship building
- Social media management
- Public speaking
- Photography
- Adobe suite
- Organizational design
- Systems development
Work History
Specialty ProduceSan Diego, CA
Customer Service Manager
08.2011 - 08.2020
Job overview
- Developed unique shopping experience for retail customers that has doubled retail sales while building strong customer loyalty and word of mouth marketing.
- Responsible for developing social media marketing campaigns and strategies to build brand awareness across multiple brands.
- Managed social media content creation team.
- Content creation including photography, ad campaigns, hashtag development, and video production.
- Designed custom POS system that has cut check out times in half and reduced labor by 25%.
- Designed custom check in system with email and text message capture, building the framework for future marketing campaigns and customer loyalty program.
- Developed department SOPs and full training program for current and new staff.
The Fleetwood/ The BeachwoodSan Diego, CA
Head Chef
09.2007 - 07.2011
Job overview
- Participated in hiring and management of staff.
- Controlled labor cost through efficient employee scheduling.
- Conceptualized and executed dinner and lounge menus to uphold required food cost.
- Trained new staff and upheld standards of food quality. Tracked sales, food cost, and labor cost.
- Developed initial dessert menu for both restaurant start-ups in 2007 and 2010.
- Conceptualized new dessert menus to coincide with seasonality and events.
Education
South University, San Diego
MBA from Business Management
11.2019
Argosy University, San Diego
Bachelor of Science from Business Management: Focus On Marketing
2010
Software
- Canva
- Adobe Premiere
- Hootsuite
- Microsoft Suite
- Constant Contact
- Sked Social
- Tint
Timeline
Customer Service Manager
Specialty Produce
08.2011 - 08.2020
Head Chef
The Fleetwood/ The Beachwood
09.2007 - 07.2011
South University
MBA from Business Management
Argosy University
Bachelor of Science from Business Management: Focus On Marketing
Similar Profiles
Ricardo TorresRicardo Torres
Delivery Driver at Specialty ProduceDelivery Driver at Specialty Produce
Luis MatheuLuis Matheu
Warehouse Packer at Specialty ProduceWarehouse Packer at Specialty Produce
Daniel Traba CedenoDaniel Traba Cedeno
Frozen Food Stocker at Thrifty Specialty Produce & MeatsFrozen Food Stocker at Thrifty Specialty Produce & Meats