Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Polk

Chicago,IL

Summary

Effective customer service representative with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solution. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Agent Representative

Discover
01.2023 - Current
  • Retained excellent 100% client satisfaction ratings through outstanding service delivery
  • Managed over 70 customer accounts to secure customer satisfaction and repeat business
  • Developed and implemented sales strategies to increase profits
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations

Sales Associate

Metro PCS
10.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered over 50 customer questions about sizing, accessories, and merchandise care
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Security Guard

Steiner Security
02.2019 - 05.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations and established great bonds
  • Secured premises and personnel by patrolling property with over 50 units and monitoring surveillance equipment

Retail Assistant Manager

Avenue Stores LLC
03.2014 - 08.2019
  • Analyzed sales data, including profit and loss statements, to compose store budget that cut costs 15%.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Trained and developed new employees for ease of transition into team
  • Exhibited excellent people skills during interaction with employees and customers
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels

Education

High School Diploma -

Corliss High School
Chicago, IL
06.2002

Skills

  • Money handling abilities
  • Customer service
  • Retail materials management
  • Supervision
  • Security operations experience
  • Call Center

Certification

Certified Protection Officer (CPO)

Timeline

Sales Agent Representative

Discover
01.2023 - Current

Sales Associate

Metro PCS
10.2021 - 01.2023

Security Guard

Steiner Security
02.2019 - 05.2021

Retail Assistant Manager

Avenue Stores LLC
03.2014 - 08.2019

High School Diploma -

Corliss High School

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