Cassandra Rachel-Marie Parsons
16122 SE 249TH PL, COVINGTON,WA
Summary
Results-driven professional with extensive experience as a Passenger Service Agent at Swissport, excelling in check-in operations and policy compliance. Demonstrated strong communication skills and crisis management abilities, ensuring seamless passenger experiences and efficient luggage tracking. Proven track record in fostering collaboration and enhancing operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swissport
10.2023 - Current
- Managed passenger check-in and baggage handling; verified compliance with policies regarding dangerous goods, documents, health, and services; arranged the gate area with boarding lines, signs, supplies, computers, and announcements.
- Assisted passengers with check-in procedures and boarding processes.
- Managed luggage handling and ensured proper delivery to designated areas.
- Coordinated with airline staff to resolve passenger inquiries and issues.
Seasonal Worker
Amazon
12.2022 - 02.2023
- Operated warehouse equipment to move and sort packages efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in inventory management through accurate scanning and labeling.
- Facilitated package placement on conveyor belt to ensure accurate deliveries to assigned locations.
Student Ambassador
Kent/Auburn/Tamba Association
06.2018 - 06.2020
- Engaged with students to promote academic resources and campus activities.
- Collaborated with staff to coordinate events and workshops for student engagement.
- Represented Kent/Auburn/Tamba Association at community events and outreach programs.
- Dedicated 400+ hours to community service in Japanese Student Exchange Program, fostering cultural exchange and mutual understanding.
Education
High School Diploma -
Kentwood High School
Covington, WA06-2022
Some College (No Degree) - Languages
University of Washington
Seattle, WASome College (No Degree) - Languages
Western Washington University
Bellingham, WASkills
- Check-in operations
- Boarding procedures
- Luggage tracking
- Policy compliance
- Crisis management
- Time management
- Detail-oriented collaboration
- Communication skills
Language Skill:
completed equivalent of 1 year of conversational Japanese at UW
Other Experience:
- High School Swimming Team (2018)
- High School Orchestra (2014-2021)
- High School Japanese Language (4 years) -(2018-2022)
- Girl Scouts (2009-2016)
- Middle School Gymnastics Team (2015-2017)
- 6th Grade Volleyball Team (2014-2015)
References
Esther Park (Swissport Supervisor) - seakuasiana@gmail.com
Phone number: 206-518-4728
Sue (Asiana Station Manager) - haksukfree@flyasiana.com
Phone number: 253-686-4572
TJ Spring (Tamba Association chairman) - chair@katsistercities.org
Phone number: 206-818-9316
Timeline
Passenger Service Agent
Swissport
10.2023 - Current
Seasonal Worker
Amazon
12.2022 - 02.2023
Student Ambassador
Kent/Auburn/Tamba Association
06.2018 - 06.2020
High School Diploma -
Kentwood High School
Some College (No Degree) - Languages
University of Washington
Some College (No Degree) - Languages
Western Washington University