Cassandra Richardson
Maynardville,TN
Summary
Dynamic Night Manager with proven strengths in complaint handling, guest assistance, and team leadership. Successfully enhanced operational efficiency and guest satisfaction through effective staff training and workflow optimization.
Results-oriented professional with extensive experience in night operations and people management. Skilled in resolving customer complaints and ensuring compliance with safety regulations, contributing to high guest satisfaction rates and improved team performance.
Overview
16
16
years of professional experience
Work History
Night Manager
Tollivers Market and Deli
01.2023 - Current
- Supervised night operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, coordinating stock replenishment for optimal product availability.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented efficient workflow processes to enhance overall productivity during night shifts.
- Resolved customer complaints promptly, maintaining high satisfaction rates in service delivery.
- Conducted nightly audits of cash registers, ensuring accuracy and accountability in financial transactions.
Night Shift Cleaner
ServiceMaster
09.2020 - 12.2022
- Supervised nightly cleaning operations, ensuring adherence to safety protocols and quality standards.
- Trained new staff on cleaning procedures and equipment usage to enhance team performance.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation for night shifts.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and maintenance.
- Mentored junior cleaners, fostering a culture of teamwork and accountability throughout the night shift.
Night Shift Key Holder
Tollivers Market and Deli
07.2010 - 08.2020
- Managed cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Counted out cash drawers and balanced totals.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Received and counted money.
- Completed store opening and closing procedures.
Education
Fulton High School
Knoxville, TN01-1998
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
- Guest relations
- Guest assistance
Timeline
Night Manager
Tollivers Market and Deli
01.2023 - Current
Night Shift Cleaner
ServiceMaster
09.2020 - 12.2022
Night Shift Key Holder
Tollivers Market and Deli
07.2010 - 08.2020
Fulton High School