Cassandra Rivera

Opening bar during. Prep shifts including mixing batches, cutting fruit, and preparing garnishes.

Create classic and new cocktails for guests in a high volume setting.

Memorize signature craft cocktails and provide excellent customer service.

Build relationships and clientele for reoccurring business.

Completing full closing bar duties.

• Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
• Set up meeting and event logistics for senior management and updated calendars.
• Entered customer information and updates in database system to track leads, interactions, and relationships.
• Restocked office and break room supplies to maximize team productivity.
• Managed daily invoices and reports.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Onboarding new client accounts, setting up UPS accounts, sending shipments of lab supplies for testing services.

• Maintained accurate cash handling practices while efficiently serving customers.
• Recommended and served alcoholic beverages to patrons during high-volume shifts.
• Maintained tidiness and organization throughout bar area.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with patrons to offer friendly service and determine needs.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Checked identification prior to serving.
• Calculated charges, issued table checks, and collected payments from customers.