Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Rodriguez

Rialto,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SUPPORT SERVICES ASSISTANT

DEPARTMENT OF REHABILITATION
02.2022 - Current
  • Assisted Rehabilitation Counselor with Generalist caseload. Responsible for intakes, documentation management, eligibility determination, development of Individualized Plans of Employment (IPE), initiate payment request, check progress of participant every three months and annually, & process case closures.

Clinical Technician

MORNINGSTAR PSYCHOLOGICAL & EDUCATIONAL SERVICES
04.2021 - 10.2023
  • Lead Clinical Technician and Lead Clinical Trainer for all three clinics in the Inland Empire. Developed clinical training manuals and videos for onboarding clinicians and for continued professional development.
  • Managed all administrative aspects of all three clinics: opening and closing of clinics, calendar (rescheduling, cancelling, adjusting to meet clinic needs),daily emails, texts, and phone calls, account collections/ reconciliation, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes.
  • Administered in-person and remote EEG Biofeedback to individuals with disabilities and veterans. Developed training plans specialized to each individual. Reviewed and tracked client progress with individual or parent/guardian. Reviewed & collaborated with clinical team weekly of client progress.

Clinician Technician

UNIVERSITY ENTERPRISE CORPORATION: CSUSB
10.2021 - 09.2022
  • Clinical Technician for two clinics in the Inland Empire.
  • Managed all administrative aspects of all three clinics: opening and closing of clinics, calendar (rescheduling, cancelling, adjusting to meet clinic needs),daily emails, texts, and phone calls, account collections/ reconciliation, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes.
  • Administered in-person and remote EEG Biofeedback to individuals with disabilities and veterans. Developed training plans specialized to each individual. Reviewed and tracked client progress with individual or parent/guardian. Reviewed & collaborated with clinical team weekly of client progress.

Administrative Assistant

University Enterprise Corporation: CSUSB
01.2021 - 12.2022
  • Collaborated with Department of Rehabilitation consumers to schedule for Comprehensive Vocational Evaluations and Situational Assessments. Managed all administrative aspects of DOR Contract: daily emails and phone calls, evaluators' calendars (scheduling and rescheduling), account collections/ reconciliation, billing invoices, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes. Kept vendor standards to date every three years for DOR contract.
  • Managed all administrative aspects of Neurofeedback Clinic: handled fund deposits, account collections/ reconciliation, contacts from School Districts, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes of all clients.

Student Assistant

UNIVERSITY ENTERPRISE CORPORATION: CSUSB
08.2018 - 01.2021
  • Collaborated with Department of Rehabilitation consumers to schedule for Comprehensive Vocational Evaluations and Situational Assessments. Managed all administrative aspects of DOR Contract: daily emails and phone calls, evaluators' calendars (scheduling and rescheduling), account collections/ reconciliation, billing invoices, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes. Kept vendor standards to date every three years for DOR contract.
  • Managed all administrative aspects of Neurofeedback Clinic: handled fund deposits, account collections/ reconciliation, contacts from School Districts, and maintained confidential documents, contact information, medical records, IEPs, and Case Record Notes of all clients.

BARISTA

STARBUCKS
06.2016 - 07.2018
  • Greeting customers and provide great customer service
  • Prepare hot or cold beverages, cleaning work area, utensils, and equipment
  • Suggesting new products such as coffee beans, merchandise, and new beverages

Education

MASTER’S - Rehabilitation Counseling

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO
05-2024

BACHELOR’S - Liberal Studies: General Concentration

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO
12.2020

ASSOCIATE’S - Social Science Associate of Arts

BARSTOW COMMUNITY COLLEGE
06.2018

Skills

  • Research Abilities
  • Client Relationship Building
  • Calendar Management
  • File Management
  • Meeting Coordination
  • Workload Management
  • Follow-Up Skills
  • Remote Support
  • Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint)
  • Databases (AWARE, Citrix Podio, ACT)
  • Finance Management (QuickBooks)
  • Editing Programs (Adobe Acrobat)

Certification

  • Certified Rehabilitation Counselor (CRC)- pending exam results

Timeline

SUPPORT SERVICES ASSISTANT

DEPARTMENT OF REHABILITATION
02.2022 - Current

Clinician Technician

UNIVERSITY ENTERPRISE CORPORATION: CSUSB
10.2021 - 09.2022

Clinical Technician

MORNINGSTAR PSYCHOLOGICAL & EDUCATIONAL SERVICES
04.2021 - 10.2023

Administrative Assistant

University Enterprise Corporation: CSUSB
01.2021 - 12.2022

Student Assistant

UNIVERSITY ENTERPRISE CORPORATION: CSUSB
08.2018 - 01.2021

BARISTA

STARBUCKS
06.2016 - 07.2018

MASTER’S - Rehabilitation Counseling

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO

BACHELOR’S - Liberal Studies: General Concentration

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO

ASSOCIATE’S - Social Science Associate of Arts

BARSTOW COMMUNITY COLLEGE

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Cassandra Rodriguez