Cassandra Rosales
Summary
Motivated professional with a strong work ethic and commitment to team progress to achieve results for operational satisfaction. As well as having extensive experience in data collection and customer satisfaction, providing valuable insights to management while ensuring a welcoming environment for team communication. Background in food service enhances communication skills and task execution, fostering a continuous learning space not only for myself but for everyone.
Overview
4
4
years of professional experience
Work History
Team Lead
Everytable
Riverside, California
02.2024 - Current
- Coordinate daily operations while executing thorough opening, closing, and shift change functions to uphold daily operational standards.
- Resolve customer inquiries and complaints ensuring high satisfaction levels throughout all service interactions.
- Guided team members in completing tasks such as inventory counts, resolving discrepancies, and managing paperwork.
Restaurant Hostess
Septembers Taproom & Eatery
Rialto, California
05.2022 - 12.2023
- Ensured parties received prompt seating while creating a warm and lively atmosphere for everyone to enjoy.
- Answered guest concerns and confirmed reservations, record takeout orders and responded to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests to develop long term relationships with the public.
Education
Certificate - Economic Development & Corporate Training
San Bernadino Community College District
124 S Del Rosa Dr. San Bernardino, Ca 9240802-2026
High School Diploma -
Rialto High School
Rialto 07-2020
Skills
- Operational Coordination
- Effective Communication
- Conflict Resolution
- Time Management
- Complex Problem Solving
- Data literacy
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Spanish
Professional
Timeline
Team Lead
Everytable
02.2024 - Current
Restaurant Hostess
Septembers Taproom & Eatery
05.2022 - 12.2023
Certificate - Economic Development & Corporate Training
San Bernadino Community College District
High School Diploma -
Rialto High School