Cassandra Ross
Kailua-Kona,HI
Overview
6
6
years of professional experience
Work History
Teller
First Hawaiian Bank
02.2024 - Current
- Customer Service Excellence: Demonstrated dedication to providing outstanding customer service by greeting clients warmly, addressing inquiries, and resolving issues promptly and effectively.
- Transaction Processing: Proficient in processing various financial transactions including deposits, withdrawals, check cashing, and loan payments with precision and efficiency.
- Cash Handling Expertise: Skilled in accurately counting and balancing cash drawers, ensuring compliance with bank procedures and regulatory requirements.
- Product Knowledge: Thorough understanding of bank products and services, including savings accounts, certificates of deposit (CDs), loans, and credit cards, enabling me to effectively educate customers and promote additional services to meet their financial needs.
- Team Collaboration: Collaborated with team members to achieve branch goals and objectives, contributing to a positive work environment and fostering strong relationships among colleagues.
- Attention to Detail: Meticulous attention to detail in verifying customer identities, processing transactions accurately, and maintaining confidentiality of sensitive information.
- Adaptability: Ability to thrive in a fast-paced environment, handling multiple tasks simultaneously while maintaining a high level of accuracy and professionalism.
Tour Guide
Kohala Zipline
03.2023 - 01.2024
- Zipline Operations Proficiency: Profoundly skilled in all facets of zipline equipment setup, safety procedures, and the execution of emergency response protocols, ensuring the safety of tour participants.
- Effective Communication: Exemplifying excellent communication and interpersonal skills to provide comprehensive briefings and guide tour participants, enhancing their understanding and enjoyment of the adventure.
- Leadership Excellence: Showcasing strong leadership abilities in the management of tour groups, orchestrating a seamless and enjoyable experience for participants.
- Environmental Expertise: Possessing an extensive understanding of local ecosystems, wildlife, and geology, enabling the delivery of informative tours that enrich the experience for guests.
- Safety and Sustainability: Committed to upholding the highest safety standards and actively promoting eco-friendly practices to minimize the environmental impact of ziplining activities.
Coffee Specialist
Fire Island Coffee
02.2018 - 03.2020
- Barista Expertise: Proficiently managed all aspects of coffee preparation, ensuring the highest quality and consistency in the coffee offerings, resulting in a loyal customer base.
- Inventory Management: Demonstrated keen foresight by accurately projecting inventory needs, strategically planning for production, and efficiently restocking items for upcoming markets.
- Sales Leadership: Played a pivotal role in driving sales growth by leveraging effective sales strategies, providing excellent customer experiences, and fostering customer loyalty.
- Marketing Initiatives: Spearheaded marketing efforts, utilizing innovative marketing techniques to increase brand visibility and reach new clientele.
Education
Associate of Science - Accounting
Leeward Community College
Pearl City, HI2025
Esthetics Certificate - Cosmetology
Big Island Beauty Academy
Kailua-Kona, HI04.2019
Skills
- Advanced Microsoft Excel skills
- Effective team collaboration
- Meticulous attention to detail
- Demonstrates adaptability in various situations
- Exceptional organizational aptitude
- Proficient problem-solving abilities
- Exemplary patience in resolving issues
- Proficiency in QuickBooks software
- Efficient administrative practices
Timeline
Teller
First Hawaiian Bank
02.2024 - Current
Tour Guide
Kohala Zipline
03.2023 - 01.2024
Coffee Specialist
Fire Island Coffee
02.2018 - 03.2020
Associate of Science - Accounting
Leeward Community College
Esthetics Certificate - Cosmetology
Big Island Beauty Academy
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