Cassandra Russell
Celeste,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Cashier
Tractor Supply Company
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
Retail Sales Representative
AT&T Store
04.2022 - 02.2023
- Provide excellent customer service while demonstrating new products and options of services available
- Answered questions regarding various products and current promotions of services.
- Addressed and managed customer concerns to ensure a positive resolution
- Explained service options and negotiated contracts to best suit the customer's needs
- Organized sales paperwork, presented proposals and finalized contracts.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Restaurant Hostess
Blue Goose Cantina
10.2021 - 04.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating for 300-400 patrons per shift
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Royal Gorge Bridge & Park
08.2021 - 10.2021
- Provided positive first impressions to welcome traveling guest and returning visitors
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register with sales, and reconciliation of closing register with accurate balance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise sales.
- Evaluated inventory needs and optimized strategies to meet customer demands for busier days and times
Sales Associate Specialist
Bath & Body Works
09.2019 - 07.2021
- Greeted customers and helped with product questions, selections and purchases.
- Completed in-store purchases and handled in-store returns
- Offered knowledge about reward program and newly released collections
- Merchandised the display tables for all new collections
- Closed registers and store
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Replenish the displays of product to encourage sales and maintain a visually appealing environment.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Arranged merchandise in attractive displays to drive sales of new collections
Professional House Cleaner
Lemon Blossom Cleaning Services
10.2020 - 02.2021
- Scheduled 16-20 customers a day for future cleaning appointments and assigned the appropriate associate to the cleaning.
- Performed cleaning standards and details of two to three large houses a day.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Performed cleaning inspections of my associates to verify cleanliness and organization of the residence upon completion.
Education
High School Diploma -
Celeste High School
Celeste, TX05.2019
Skills
- Account Management
- Customer Service
- Policy and Procedure Adherence
- Strong Communication and Interpersonal Skills
- Customer Retention
- Product and Service Sales
- Team Cooperation
- Microsoft applications proficiency/MS Office
Timeline
Cashier
Tractor Supply Company
06.2023 - Current
Retail Sales Representative
AT&T Store
04.2022 - 02.2023
Restaurant Hostess
Blue Goose Cantina
10.2021 - 04.2022
Sales Associate
Royal Gorge Bridge & Park
08.2021 - 10.2021
Professional House Cleaner
Lemon Blossom Cleaning Services
10.2020 - 02.2021
Sales Associate Specialist
Bath & Body Works
09.2019 - 07.2021
High School Diploma -
Celeste High School
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