Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Sanchez

Panorama City,CA

Summary

Dedicated Call Center Representative with proven expertise in customer service and conflict resolution. Skilled in handling high-volume inbound calls, ensuring patient satisfaction, and managing sensitive information.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Call Center Representative

Health Net
Topanga, California
09.2023 - 08.2026
  • Answered incoming calls, ensuring professionalism and knowledgeable service to create positive customer experiences.
  • Resolved escalated customer complaints with professionalism and empathy during calls.
  • Delivered accurate information about medical services and treatment options, enhancing customer understanding and decision-making.
  • Updated customer accounts, addresses and contact information within call management databases.

Call Center Representative

Regal Medical
Northridge, California
05.2019 - 09.2023
  • Managed high-volume inbound calls for patient inquiries and appointment scheduling.
  • Assisted patients in navigating insurance benefits and co-payment processes.
  • Maintained up-to-date knowledge of company policies and medical protocols consistently.

Education

High School Diploma -

Arleta High School
Arleta Ca
06-2017

Associate of Arts - Child Development

College of The Canyons
Valencia, CA
08-2026

Skills

  • Call handling
  • Patient support
  • Customer service
  • Billing inquiries
  • Case management
  • Data entry
  • Time management
  • Conflict resolution
  • Effective communication

Languages

English
Professional
Spanish
Professional

Timeline

Call Center Representative

Health Net
09.2023 - 08.2026

Call Center Representative

Regal Medical
05.2019 - 09.2023

High School Diploma -

Arleta High School

Associate of Arts - Child Development

College of The Canyons
Cassandra Sanchez