Dedicated Call Center Representative with proven expertise in customer service and conflict resolution. Skilled in handling high-volume inbound calls, ensuring patient satisfaction, and managing sensitive information.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Call Center Representative
Health Net
Topanga, California
09.2023 - 08.2026
Answered incoming calls, ensuring professionalism and knowledgeable service to create positive customer experiences.
Resolved escalated customer complaints with professionalism and empathy during calls.
Delivered accurate information about medical services and treatment options, enhancing customer understanding and decision-making.
Updated customer accounts, addresses and contact information within call management databases.
Call Center Representative
Regal Medical
Northridge, California
05.2019 - 09.2023
Managed high-volume inbound calls for patient inquiries and appointment scheduling.
Assisted patients in navigating insurance benefits and co-payment processes.
Maintained up-to-date knowledge of company policies and medical protocols consistently.