Cassandra Sapp
Breckenridge,TX
Summary
I have many years experience in the management field, including Residential Management. I worked for Conifer Management, LLC out of Tacoma, WA for several years, but was hard to do with little ones. Although I have spent the last 30 years working primarily in the food industry, I would like to slow down my lifestyle & be able to focus more on myself & health. I would like the opportunity to get out of the restaurant industry & focus more on other sides of management. I am very focused & accomplished on whatever job I have. I learn quick & am extremely computer literate. I am 100% a multi tasker & can clean up & maintain flow in any office setting.
Being an empty nester, I now have the option to focus more on what I want to do in my life. Please consider me for the position as Resident Manager. I don't have any ties that bind, and am free to work & perform any duties, including maintenance issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaraunt Manager
Blackhorse Mercantile & Cafe
07.2025 - Current
- Oversaw daily operations, ensuring seamless service and high customer satisfaction.
- Managed staff scheduling, optimizing workforce efficiency to meet peak demand periods.
- Implemented inventory control systems, reducing waste and maintaining product availability.
- Developed training programs for new hires, enhancing team performance and service standards.
Kitchen Manager
Mae's Meat Market
07.2021 - 02.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed restaurant marketing, sales building and community involvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced business productivity by training 13 team members and 13 servers on best practices and protocols.
Store Manager
Jays Mini Mart
08.2017 - 07.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
Cafe Manager
Red Star Truck Stop
10.2010 - 08.2018
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of Kitchen & Dining hall workspace, working closely with employees to systemize tasks.
- Delegated cleaning daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers, increasing customer return.
- Scheduled employees for 8-10 hr shifts, taking into account customer traffic and employee strengths.
- Supervised 25 employees, overseeing efficiency of performance and customer service.
- Interacted well with serving staff & kitchen cooks, allowing customers to build connections and nurture relationships.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class food service & customer service work.
Education
No Degree - General Studies
Throckmorton Collegiate High School
Throckmorton, TX05-1993
Skills
- Room Preparation
- Order Accuracy
- Order Delivery Practices
- Diverse Beverage Knowledge
- Customer Service
- Food Item Purchasing
- Cost Control
- Food Plating and Presentation
- Inspection and Observation
- Kitchen Scheduling
- Food Preparation and Safety
- Disciplinary Action
- Menu Planning
- Employee Scheduling
- Equipment Maintenance
- Standardized Recipes
- Portion Sizes
- Verbal and Written Communication
- Safe Food Handling
- High-Volume Dining
- Kitchen Equipment Operation
- Attention to Detail
- Shift Scheduling
- Health Code Compliance
- Food and Beverage Management
- Performance Improvement
- Cleaning and Sanitation
- Portioning Understanding
- Expediting Orders
- Vendor Relationship Management
- Servsafe Certification
- Waste Reduction
- New Employee Recruitment
- Inventory Control
- Portion Standards
- Budget Management
- Guest Relations
- Station Preparation
- Workflow Optimization
- Policy and Procedure Enforcement
- Recruitment and Hiring
- Inventory Coordination
- Food Preparation Management
- Staff Training
- Staff Management
- Team Leadership
- Calm and Pleasant Demeanor
- Serve Customers
- Front of House Management
- Cook Foods
- Catering Services
- Investigating Complaints
- Employee Performance Evaluations
- Managing Reservations and Large Parties
- Work Assignments
- Counting Money
- Portion and Cost Control
- Anticipating Problems
- Liquor Law Compliance
- Supply Ordering and Management
- Managing Deliveries
- Food Challenges
- POS Terminal Operation
- Microsoft Word
- Maintain Food Safety
- Menu Pricing and Writing
- Training
- Sanitation
Certification
- Licensed Kitchen Manager - Texas Health Dept Certified
- Texas Tobacco Alcohol & Beverage Commission Certified
Timeline
Restaraunt Manager
Blackhorse Mercantile & Cafe
07.2025 - Current
Kitchen Manager
Mae's Meat Market
07.2021 - 02.2023
Store Manager
Jays Mini Mart
08.2017 - 07.2021
Cafe Manager
Red Star Truck Stop
10.2010 - 08.2018
No Degree - General Studies
Throckmorton Collegiate High School