Mindi Burbank

• Collaborated with ophthalmologists to develop treatment plans for patients.
• Performed comprehensive eye examinations and vision tests for patients.
• Provided exceptional patient care, ensuring comfort and addressing concerns promptly.
• Educated patients on proper eye care and treatment options available.
• Documented patient medical histories and maintained accurate records.
• Wrote, edited, and filed patient medical records, maintaining confidentiality.
• Assisted in the preparation and maintenance of diagnostic equipment.
• Observed pupils, visual acuteness and extra-ocular movements to check patient status.

• Supported ophthalmologists during complete eye exams and diagnostic testing.
• Prepared patients for procedures by reviewing medical histories and explaining exam steps.
• Maintained and calibrated ophthalmic equipment to ensure accurate diagnostics and effective treatment.
• Performed visual acuity tests, tonometry, refraction and other vision tests.
• Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
• Administered eye drops to patients per physician's instructions.
• Collected and entered patient information into electronic health record systems to enhance data accuracy and accessibility.
• Coordinated appointment scheduling to streamline clinic workflow and improve patient experience.
• Prepared patient charts prior to each visit including relevant past medical history.
• Educated patients on eye care practices and post-operative instructions.

Collaborated with interdisciplinary teams to enhance patient care plans, resulting in improved patient satisfaction.

• Built strong relationships with patients to foster trust and loyalty within the healthcare facility.
• Provided excellent customer service to patients and medical staff.
• Facilitated effective communication between patients and departments, ensuring seamless care coordination.
• Welcomed patients upon arrival and guided them through check-in procedures to ensure a smooth entry process.
• Verified patient insurance eligibility and entered patient information into the system.
• I was a receptionist at a highly recommended Urology/Podiatry office. My duties were to greet the patients as they came in for their appointment, and also to take co-pay or verify insu

• Directed daily business operations to ensure seamless workflow and team performance.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Supervised daily operations, enabling team members to complete tasks accurately and efficiently.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Built and maintained strong client relationships through effective issue resolution and communication.

• Coordinated supply chain functions for deli supplies, ingredients, and merchandise, ensuring timely availability and quality standards.
• Trained and supervised deli staff, ensuring adherence to health and safety regulations and enhancing team performance.
• Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
• Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
• Streamlined ordering processes, preventing stockouts while effectively managing overstock situations.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.