Cassandra Scott
Putnam
Summary
Dedicated food service worker with strong skills in team collaboration and positive engagement. Proven ability to maintain cleanliness standards and effectively manage time in fast-paced environments. Detail-oriented food service professional recognized for effective communication and problem-solving abilities. Experienced in meal preparation and customer service, with a commitment to maintaining high cleanliness and food safety standards. Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
16
16
years of professional experience
Work History
Food Service Worker
Putnam Science Academy
Putnam
03.2022 - Current
- Prepared and served meals to students and staff daily.
- Maintained cleanliness of kitchen and dining areas.
- Operated food service equipment following safety guidelines.
- Assisted with inventory management and stock rotation.
- Collaborated with team members to ensure efficient service.
- Supported special event catering and meal planning activities.
- Followed dietary restrictions and preferences for meal preparation.
- Engaged with students to promote a positive dining experience.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Greeted students upon arrival in the dining area.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Assisted packing fruits and snacks for games and field trips.
- Put dates on every opened item.
Cashier
Putnam Supermarket
Putnam
03.2021 - 06.2024
- Processed customer transactions efficiently at checkout stations.
- Handled cash, credit, and debit payments accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area.
- Collaborated with team members to ensure smooth operations.
- Stocked and rotated inventory.
- Managed inventory levels for front-end merchandise displays.
- Provided excellent customer service to enhance shopping experience.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Balanced daily transactions on a computerized point-of-sale system.
Food Service Worker
Putnam Public Schools
Putnam
02.2021 - 06.2024
- Prepared and served meals to students and staff daily.
- Maintained cleanliness of kitchen and dining areas.
- Operated food service equipment following safety guidelines.
- Assisted with inventory management and stock rotation.
- Assisted with making sure every student was fed that day by entering their name in the computer.
- Assisted with students buying snacks.
- Followed dietary restrictions and preferences for meal preparation.
- Engaged with students to promote a positive dining experience.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted students upon arrival in the dining area.
- Supported special event catering and meal planning activities.
- Assisted with the summer feeding program.
Housekeeper
Maidprofranchise
Smithfield
03.2020 - 02.2021
- Cleaned residential homes using eco-friendly products and effective techniques.
- Managed time efficiently to complete all scheduled cleaning tasks.
- Organized cleaning supplies and equipment for easy access and use.
- Followed safety protocols to ensure a safe working environment.
- Communicated with clients to understand specific cleaning preferences.
- Maintained cleanliness standards consistent with company policies and procedures.
- Assisted in training new team members on cleaning methods and practices.
- Reported maintenance issues to management for prompt resolution.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Disinfected telephones, light switches and other frequently touched objects.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Night Shift Worker
Social services organization YOU,Inc
Grafton
07.2016 - 03.2020
- Assisted with making sure the residents are in bed by a reasonable hour.
- Assisted with making sure the residents are following safety plans and house rules.
- assisted with making sure residents eat a nightly snacks before bed if need be.
- assisted with outfits and morning routines.
- Assisted with making sure all residents slept through the night and were safe.
- Assisted with calling emergency personal if necessary.
- Kept record of residents progress and if they had any struggles during the night.
Group Care Worker 1
Eliot Community Human Services
Framingham
08.2014 - 03.2016
- Supported individuals in daily living activities and personal care routines.
- Facilitated group activities to promote social interaction and emotional well-being.
- Maintained a safe environment by adhering to health and safety protocols.
- Collaborated with team members to develop individualized care plans for clients.
- Assisted in crisis intervention by employing de-escalation techniques effectively.
- Documented client progress and incidents accurately in care management systems.
- Trained new staff on organizational policies and best practices for client support.
- Engaged with families to provide updates on client needs and progress regularly.
- Conducted crisis intervention when needed, utilizing de-escalation techniques to maintain safety within the facility.
- Monitored resident activities and behavior, intervening when necessary.
- Enforced rules and regulations while also providing guidance and support to help increase independence levels among the residents.
- Kept detailed documentation regarding any changes in condition or behavior exhibited by the individuals under supervision.
- Performed basic nursing duties such as administering medications, taking vital signs, dressing wounds.
- Participated in team meetings with multidisciplinary professionals concerning treatment planning decisions for each resident.
- Developed positive relationships with residents and their families by providing regular communication updates.
- Assisted with personal hygiene tasks including bathing, grooming, toileting needs.
Housekeeper
Extended Stay America
Westborough
01.2013 - 07.2013
- Managed time efficiently to complete all scheduled cleaning tasks.
- Organized cleaning supplies and equipment for easy access and use.
- Followed safety protocols to ensure a safe working environment.
- Assisted in training new team members on cleaning methods and practices.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Customer Service/Sales Representative
World Gym
Shrewsbury
03.2011 - 12.2012
- Assisted members with inquiries about fitness programs and services.
- Recommended gym memberships based on individual fitness goals and needs.
- Processed membership registrations and renewals efficiently and accurately.
- Maintained knowledge of promotional offers and special events for members.
- Addressed member concerns promptly to enhance customer satisfaction.
- Collaborated with team to create a welcoming environment for all members.
- Conducted follow-up calls to ensure member satisfaction and retention efforts.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Built sustainable relationships with customers through open communication.
- Created detailed reports of daily sales activities for management review.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Recruited, hired and trained new hires to optimize profitability.
Teller
Peoples United Bank
Shrewsbury
04.2010 - 12.2011
- Processed customer deposits and withdrawals accurately and efficiently.
- Assisted customers with account inquiries and transaction issues.
- Maintained cash drawer integrity through regular balancing procedures.
- Promoted bank products and services to enhance customer engagement.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
Education
High School Diploma -
Grafton High School
Grafton, MA05-2010
Skills
- Meal preparation
- Team collaboration
- Time management
- Cleanliness standards
- Problem solving
- Communication skills
- Positive engagement
- Training new staff
- Food presentation techniques
- Conflict resolution
- Working with diverse people
- Friendly and outgoing
- Problem-solving
- Patient care
- Food serving
- Supply stocking
- Working quickly
- Buffet setup and maintenance
- Cash register operation
- Food handling standards
- Strong communication skills
- Multitasking
- Fast-paced environment
- Cleaning and sanitation
- Strong work ethic
- Food labeling
Timeline
Food Service Worker
Putnam Science Academy
03.2022 - Current
Cashier
Putnam Supermarket
03.2021 - 06.2024
Food Service Worker
Putnam Public Schools
02.2021 - 06.2024
Housekeeper
Maidprofranchise
03.2020 - 02.2021
Night Shift Worker
Social services organization YOU,Inc
07.2016 - 03.2020
Group Care Worker 1
Eliot Community Human Services
08.2014 - 03.2016
Housekeeper
Extended Stay America
01.2013 - 07.2013
Customer Service/Sales Representative
World Gym
03.2011 - 12.2012
Teller
Peoples United Bank
04.2010 - 12.2011
High School Diploma -
Grafton High School