Cassandra Sepeda

• Field responsibility, customer interaction, and accountability. I’m not just in the warehouse; I’m actively supporting operations in the field.
• Independently manage all warehouse operations, ensuring technicians are consistently equipped with required parts and materials for field service
• Pull, stage, and deliver parts to field technicians to support daily service operations and reduce downtime
• Obtain customer signatures and required documentation during field deliveries to ensure proper job completion and recordkeeping
• Maintain inventory accuracy through cycle counts and annual physical inventory audits
• Source, track, and organize parts to prevent delays and maintain workflow efficiency
• Utilize company purchasing card to procure parts, supplies, and equipment while maintaining accurate records and cost control
• Coordinate shipping and receiving, including oil sample processing and warranty returns/claims
• Measure, cut, and fabricate hydraulic hoses using crimping equipment to meet precise specifications
• Operate forklift to safely move, stage, and load materials ranging from small components to heavy equipment
• Organize and optimize warehouse layout to improve accessibility, efficiency, and space utilization
• Prepare and stage daily materials for technicians, prioritizing urgent and scheduled work orders
• Maintain detailed records of inventory, shipments, expenses, and warranty items
• Perform shop and warehouse maintenance to ensure a safe and functional work environment
• Conduct routine inspections and upkeep of company work vehicle
• Communicate directly with technicians and customers to ensure accurate part delivery and job completion

Lead Counter Sales / Warehouse-to-Counter Promotion

• Assisted both walk-in customers and licensed HVAC/plumbing professionals with accurate parts selection and product support.
• Created customer quotes, processed orders, and ensured accuracy and attention to detail on all transactions.
• Communicated directly with vendors to obtain pricing, availability, and lead times for special orders.
• Ordered materials from internal branches and external suppliers to maintain inventory and meet customer needs.
• Verified warranty information and assisted customers with returns, replacements, and product issues.
• Maintained clear and professional communication with customers via phone and email, providing timely updates and support.
• Handled cash, credit card transactions, and daily cash-out procedures including end-of-day balancing and reporting.
• Performed inventory management including yearly inventory counts, stocking, organizing shelves, and maintaining warehouse cleanliness.
• Pulled and prepared orders accurately, ensuring “right the first time” fulfillment and minimizing errors.
• Provided a high level of customer service while representing the company professionally in all interactions.
• Promoted from warehouse operations into lead counter sales based on performance, reliability, and product knowledge.