Cassandra Short
Buford,GA
Summary
Excellent verbal and written communication skills paired with a strong sales ability. Highly professional, dependable, reliable, and able to perform duties with minimal supervision. Listens attentively to ensure an exceptional customer service experience providing service through phone, email and chat. Friendly disposition, compassionate, empathetic, inquisitive and detail oriented.
Experienced with coordinating transportation logistics and optimizing routes for efficiency. Utilizes team collaboration and problem-solving skills to ensure timely and cost-effective deliveries. Track record of managing fleet operations and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
Transportation Coordinator
ModivCare
09.2025 - Current
- Assisted in scheduling and dispatching drivers for optimal route efficiency.
- Monitored compliance with safety regulations and company policies.
- Supported communication between drivers, clients, and healthcare providers.
- Utilized software systems for tracking transportation metrics and reporting outcomes.
- Managed documentation related to transportation requests and service confirmations.
Roadside Assistance Dispatcher
USAA
07.2025 - Current
- Coordinated timely roadside assistance response for diverse customer needs.
- Managed multiple dispatch calls, prioritizing urgent requests effectively.
- Utilized mapping software to optimize service routes and reduce response times.
- Collaborated with service providers to ensure quality customer experiences.
- Provided compassionate support for distressed callers while obtaining essential information for proper assistance coordination.
Customer Service Representative
Carnival Cruise Lines
02.2022 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Coordinated with team members to ensure smooth operation of onboard services.
- Assisted guests with reservations, modifications, and special requests promptly.
- Developed in-depth knowledge of cruise itineraries to provide personalized recommendations.
- Monitored guest feedback through surveys, identifying areas for process improvement.
QAPF Enhancement Support
Agero
02.2021 - 05.2022
- Assessed team member performances by delivering one-on-one coaching to promote better service and achieve higher metrics
- Set clear expectations and helped employees pursue optimal paths for increasing quality assurance on calls
- Evaluated quality of representatives phone calls to improve productivity and provide feedback
- Lead facilitator for mentoring team members to ensure optimal service and communication between drivers and dispatcher therefore reducing customer wait time
Education
BBA - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TNNursing
Aquinas
Nashville, TNSkills
- Route planning
- Logistics functions
- Transportation scheduling
- Shipping documentation
Timeline
Transportation Coordinator
ModivCare
09.2025 - Current
Roadside Assistance Dispatcher
USAA
07.2025 - Current
Customer Service Representative
Carnival Cruise Lines
02.2022 - Current
QAPF Enhancement Support
Agero
02.2021 - 05.2022
BBA - Computer Information Systems
Middle Tennessee State University
Nursing
Aquinas