Cassandra Simon
Crestview,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Homeschool Educator
Myself
02.2017 - 08.2024
- Adapted teaching methods and lesson plans to changing student needs.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Led and coordinated educational activities to develop students' physical, emotional and social growth.
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
Medical Claims Processor
CGS Administrators
10.2011 - 02.2017
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
- Managed large volume of medical claims on daily basis.
- Identified and resolved discrepancies between patient information and claims data.
- Researched and resolved complex medical claims issues to support timely processing.
Service Desk Associate
The Home Depot
07.2010 - 10.2011
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2009
Skills
- Active Participation
- Educational Settings
- District Standards
- Performance Optimization Strategies
- Manage Classroom
- Positive Interactions
- Lesson Planning
- Public Libraries
- Classroom Technology Implementation
- Positive Reinforcement Strategies
- Exercise Strategies
- Social Development
Certification
- Call Center Customer Service Training
- Excel 2021
Timeline
Homeschool Educator
Myself
02.2017 - 08.2024
Medical Claims Processor
CGS Administrators
10.2011 - 02.2017
Service Desk Associate
The Home Depot
07.2010 - 10.2011
High School Diploma -
Hendersonville High School
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