Cassandra Skibicki
Costa Mesa,CA
Summary
Proven to elevate guest experiences through expert knowledge of food and beverage safety, this highly reliable, proactive, and organized professional thrives in fast-paced environments. Demonstrates exceptional teamwork, safety, and communication skills, fostering a culture of efficiency and high-quality service both in restaurants and around aircraft alike.
Overview
9
9
years of professional experience
Work History
Bartender
The Wayfarer
03.2021 - Current
- Serves high customer volumes daily while ensuring each and every guest has a positive, memorable experience
- Supports the team by picking up extra shifts and remains flexible in scheduling
- Efficiently opens and closes the bar according to procedures, making sure we are prepared for each shift
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Contributes to a positive work environment through effective teamwork and communication with coworkers
Bartender
Nobu
03.2016 - 12.2021
- Learned and maintained extensive food and beverage menu knowledge in both English and Japanese translations, educating guests on food and drink options, making personalized recommendations based on preferences and/or dietary restrictions for enhanced dining experience for guests and preventative safety for potential food allergies
- Trained the staff at two new Nobu locations on the high level of quality service standards, food and beverage knowledge and safety, bar procedures, and was chosen multiple times to create unique hand crafted cocktails for Nobu's nation wide cocktail competition
- Served both food and beverages to a high volume of guests including celebrity clientele while maintaining professional composure and ensuring each and every guest was catered to no matter of status
- Worked efficiently in a fast paced environment, managing and creating multiple drink orders for a two story restaurant while simultaneously serving guests food without compromising quality or service
- Fostered culture of teamwork by collaborating and communicating with bar, kitchen, and service staff to ensure smooth operation during service
Ramp Agent
Delta Air Lines, Inc
12.2020 - 06.2021
- Efficiently operated ground service equipment such as tugs, belt loaders, staircases, and lavatory trucks to facilitate smooth and timely handling of baggage, cargo, and servicing of aircraft
- Trained to become an AIC and ALA; learned how to lead a team, run flights, and delegate jobs to ensure the flight was accurately loaded for weight and balance, and left on time
- Skillfully marshalled aircraft into gates using clear and accurate hand signals, and communicated closely with ground and flight crew via headset during push backs to maintain safety while towing aircraft
- Proactively cleaned up foreign object debris on the ramp, preventing debris from interfering with aircraft and personnel safety
- Improved team response time to incoming aircraft by prepping the gate with tugs, baggage carts, belt loaders, and lavatory trucks, ensuring bags and cargo were returned to passengers on time, and the aircraft was serviced in a timely manner for on time departure
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2011
Skills
- Positively contributes to teamwork by effectively communicating with coworkers, delegating tasks, and fulfilling duties to prep the team for success
- Ensures high quality of customer service with in depth, certified knowledge of food and beverage safety standards with over fifteen years of experience
- Highly reliable, focused, organized, and determined individual with exceptional time management skills to ensure tasks get done effectively and on time
- Personable, outgoing, and engaging personality while also patient and empathetic to customers when needed
- Maintains professional and calm composure while problem solving and working in stressful environments
- Motivated and skillful leader with high levels of attention to detail to ensure safety of my team
Timeline
Bartender
The Wayfarer
03.2021 - Current
Ramp Agent
Delta Air Lines, Inc
12.2020 - 06.2021
Bartender
Nobu
03.2016 - 12.2021
High School Diploma -
Trabuco Hills High School
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