Cassandra Soldo
Flagstaff
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Vincitorios
03.2023 - 08.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
Front Desk Receptionist
Cobblestone Spa and Nails
12.2021 - 03.2023
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Collaborated with other team members to ensure seamless communication across different departments
- Learned to work with a tough language barrier, as most employees spoke very little English.
Education
High school diploma -
Corona Del Sol High School
Tempe, AZ05.2024
Skills
- Host/Hostess
- Cashiering
- Guest Services
- Cash Handling
- Restaurant Experience
- POS
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess/Cashier
Vincitorios
03.2023 - 08.2024
Front Desk Receptionist
Cobblestone Spa and Nails
12.2021 - 03.2023
High school diploma -
Corona Del Sol High School