Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Stines

Ypsilanti,MI

Overview

27
27
years of professional experience

Work History

Call Center Representative

Trinty Healthcare
Ann Arbor, MI
10.2024 - 12.2025
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Followed HIPAA guidelines when handling confidential patient information.

Production Worker

Ford Motor Company
Dearborn, MI
04.1999 - 04.2024
  • Ensured proper labeling of completed products before shipping out.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Met or exceeded target for on-time customer shipments.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Kept operations area neat and orderly to minimize obstacles.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Identified defective parts or components and removed them from production line.
  • Attended regular training sessions to increase machine operating skills.
  • Followed safety protocols while operating machines and equipment.
  • Communicated with team members regarding tasks assigned during shift.

Medical Assistant

Janice Stines
Ypsilanti, MI
03.2012 - 10.2022
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Planned and served meals and snacks to patients according to prescribed diets.

Education

High School Diploma -

Ypsilanti High School
Ypsilanti, MI
05-1982

Skills

  • Complaint resolution
  • Call logging
  • Appointment scheduling
  • Account updating
  • Call control
  • Inbound phone calls
  • Gathering information
  • Problem-solving skills
  • Customer service
  • Professional phone voice

Timeline

Call Center Representative

Trinty Healthcare
10.2024 - 12.2025

Medical Assistant

Janice Stines
03.2012 - 10.2022

Production Worker

Ford Motor Company
04.1999 - 04.2024

High School Diploma -

Ypsilanti High School

Similar Profiles

CREATE PROFILE
Cassandra Stines