Cassandra Stines
Ypsilanti,MI
Overview
27
27
years of professional experience
Work History
Call Center Representative
Trinty Healthcare
Ann Arbor, MI
10.2024 - 12.2025
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Followed HIPAA guidelines when handling confidential patient information.
Production Worker
Ford Motor Company
Dearborn, MI
04.1999 - 04.2024
- Ensured proper labeling of completed products before shipping out.
- Set up and operated production machinery according to specific standards and protocols of company.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Kept operations area neat and orderly to minimize obstacles.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Adhered strictly to established guidelines and procedures while performing duties.
- Identified defective parts or components and removed them from production line.
- Attended regular training sessions to increase machine operating skills.
- Followed safety protocols while operating machines and equipment.
- Communicated with team members regarding tasks assigned during shift.
Medical Assistant
Janice Stines
Ypsilanti, MI
03.2012 - 10.2022
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Planned and served meals and snacks to patients according to prescribed diets.
Education
High School Diploma -
Ypsilanti High School
Ypsilanti, MI05-1982
Skills
- Complaint resolution
- Call logging
- Appointment scheduling
- Account updating
- Call control
- Inbound phone calls
- Gathering information
- Problem-solving skills
- Customer service
- Professional phone voice
Timeline
Call Center Representative
Trinty Healthcare
10.2024 - 12.2025
Medical Assistant
Janice Stines
03.2012 - 10.2022
Production Worker
Ford Motor Company
04.1999 - 04.2024
High School Diploma -
Ypsilanti High School