Cassandra Strauss
Menasha,WI
Summary
Self-motivated and focused individual looking to build internal and external relationships to ensure long-term partnerships. Proven success in management, team building, motivating, and employee development built on a unique ability to effectively communicate and develop trust with peers, employees, and leadership. Capable of quickly learning new material and adapting to current trends that allow for better self-alignment for customer and organizational needs. Pursuing further education with enhanced knowledge of accounting and the specialization in forensics and fraud. Dedicated to learning new skills and gaining experience in a new career field with an internship. Willing to learn and follow direction to continue to grow skillsets and the understanding of these skills. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Wallcoverings Manager
Menards
01.2025 - Current
- Increased sales through effective merchandising, product placement, and promotions
- Led operations for three high-traffic departments, balancing staffing, inventory, and customer service priorities
- Trained and developed dozens of team members to improve performance and product knowledge to reduce turnover by 60%
- Coordinated ordering and merchandising to meet sales goals and reduce out-of-stocks
- Delivered exceptional customer service while handling paint mixing, pet product guidance, and grocery merchandising
Cabinets and Appliances Manager
Menards
02.2024 - 01.2025
- Provided expert product knowledge to customers, assisting them in selecting the most suitable cabinets for their specific needs and preferences
- Conducted market research to stay updated on industry trends, competitor offerings, and customer demands
- Created detailed quotes and proposals for customers, accurately outlining project scope, timelines, costs, and deliverables
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction at all times
- Reviewed projection reports on future sales based on current trends and built a sales plan to meet these projections
- Increased sales from the prior year by 52% in a specific cabinetry line; this correlates to 9th in our company out of over 300 stores.
Assistant Front End Manager
Menards
04.2023 - 02.2024
- This job aligns with the same job responsibilities as a previous job as a Front End Manager for Menards. The following lists those responsibilities again.
- Responsible for all aspects of cash handling including making deposits, maintaining records of cash overages and shortages on point of sale and monitoring camera as needed to research discrepancies.
- Responsible for all training and coaching of team members and holding the team accountable by conducting performance based reviews, one-on-one coaching sessions, and ensuring team members are current on all training as required.
- Ensured stores accounts payable was maintained accurately and efficiently to ensure business relationships were maintained. Monitored Net 10, Net 30 and government accounts are up to date and accurate. Responsible for processing wire transfer transactions and communicating with the companies General Office to ensure accuracy.
- Reported all General Liability and Workers Compensation claims as needed, ensuring accurate reporting of information and record keeping as needed.
Customer Service Supervisor
Kohl's
09.2022 - 04.2023
- Responsible for all functions of front end operations including, point of sale, returns, and order pick-up.
- Responsible for ensuring store met all company provided metrics including credit applications, loyalty sign-ups, and hospitality scores.
- Ensured all associates were up to date on training, coaching, and performance reviews around all company set standards and compliance training.
- Acted as manager on duty with key carrying responsibilities, responsible for all cash office functions and other duties as assigned.
- Ended fiscal year 2022 as number one in Pittsburgh district for credit and loyalty conversion.
Front End Manager
Menards
01.2020 - 05.2022
- Responsible for all aspects of cash handling including making deposits, maintaining records of cash overages and shortages on point of sale and monitoring camera as needed to research discrepancies.
- Responsible for all training and coaching of team members and holding the team accountable by conducting performance based reviews, one-on-one coaching sessions, and ensuring team members are current on all training as required. Helped establish new store in a brand new market, ensuring all company standards were met on time to ensure smooth operation of new location.
- Ensured stores accounts payable was maintained accurately and efficiently to ensure business relationships were maintained. Monitored Net 10, Net 30 and government accounts are up to date and accurate. Responsible for processing wire transfer transactions and communicating with the companies General Office to ensure accuracy.
- Acted as General Manager with key carrying duties. Open and closed store as required and acted as contact for alarm calls and store security issues. Reported all General Liability and Workers Compensation claims as needed, ensuring accurate reporting of information and record keeping as needed.
Education
Bachelor's degree - Forensic and Fraud Accounting
Southern New Hampshire University
Online05-2027
Associates Degree - General Education
University of Wisconsin
Manitowoc, WI12.2016
Skills
- Detail-oriented
- Employee engagement and peer leadership
- Communication
- Managing multiple projects at once
- Time management and organizational skills
- Customer service
- Management
- Interviewing
- Merchandising
- Accounting
- Time management
- Decision-making
- Documentation and reporting
Timeline
Wallcoverings Manager
Menards
01.2025 - Current
Cabinets and Appliances Manager
Menards
02.2024 - 01.2025
Assistant Front End Manager
Menards
04.2023 - 02.2024
Customer Service Supervisor
Kohl's
09.2022 - 04.2023
Front End Manager
Menards
01.2020 - 05.2022
Bachelor's degree - Forensic and Fraud Accounting
Southern New Hampshire University
Associates Degree - General Education
University of Wisconsin