Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Talak

New Brighton,PA

Overview

8
8
years of professional experience

Work History

Premium Customer Engagement Coordinator

American Eagle Outfiters
10.2022 - Current
  • Perform inbound customer service support via phone, email, and chat, ensuring timely and professional resolution. Along with following all PCI compliances.
  • Manage customer data, collaborate across internal departments, and analyze customer feedback to drive improvements.
  • Serve as a key communication liaison, providing proactive updates on customer-related issues to internal business partners.
  • Identify, document, and report software and service defects; collaborate with management to resolve quality issues.
  • Developed, maintain, and present the Quality Assurance section for the premium team’s internal site.
  • Lead team members on QA procedures and provide ongoing support on quality-related practices.
  • Document processes meticulously and lead initiatives focused on continuous improvement.
  • Analyze results and recommend enhancements to improve the customer experience and streamline coordinator procedures.

Store Manager

Sally Beauty
09.2021 - 10.2022
  • Oversaw daily store operations, analyzed business needs, exceptional customer service, and adherence to company policies, procedures, and upholding excellent brand standards.
  • Designed and implemented employee training tools focused on KPIs, brand standards, and career development.
  • Recruited, hired, and on boarded new staff members to meet evolving business needs.
  • Created and managed weekly staff schedules, optimizing coverage based on traffic patterns and sales trends.
  • Handled escalated customer concerns and resolved issues promptly to ensure a positive shopping experience.
  • Managed point-of-sale (POS) and customer relationship management (CRM) systems for accurate transaction handling and customer data integrity.

Freelance Hair and Makeup Artist

Ctalak Beauty
01.2018 - Current
  • Provided professional hair and makeup services for weddings, photo shoots, TV/commercial productions, and special events.
  • Ensured exceptional hygiene and client safety by strictly following CDC sanitation guidelines.
  • Adapted to virtual demands by offering online tutorials and consultations using video conferencing tools and digital platforms.

Administrative Coordinator

Azul Cosmetic Surgery & Med Spa
09.2019 - 03.2020
  • Managed scheduling and appointment coordination across multiple office locations.
  • Accurately analyzed patients charts, processed surgical payments, insurance claims, and all related financial transactions with attention to detail.
  • Maintained strict compliance with HIPAA regulations and patient confidentiality standards.

Education

High School Diploma -

Brentwood High School
Pittsburgh, PA
06-2006

Cosmetology License - Cosmetology

Steel Center Vo-tech
Pittsburgh, PA
06-2006

Skills

  • Flexible problem-solving
  • Time Management & Prioritization
  • Leadership & Initiative
  • Conflict Resolution
  • Effective Communication
  • Cross-Team Collaboration
  • Strategic issue analysis
  • Attention to Detail

Timeline

Premium Customer Engagement Coordinator

American Eagle Outfiters
10.2022 - Current

Store Manager

Sally Beauty
09.2021 - 10.2022

Administrative Coordinator

Azul Cosmetic Surgery & Med Spa
09.2019 - 03.2020

Freelance Hair and Makeup Artist

Ctalak Beauty
01.2018 - Current

High School Diploma -

Brentwood High School

Cosmetology License - Cosmetology

Steel Center Vo-tech

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Cassandra Talak