Cassandra Talbert
Nashville,TN
Overview
12
12
years of professional experience
Work History
Senior Clinical Administrative Coordinator
OptumRx
11.2022 - Current
- Ensuring compliance with regulations, and auditing records, handling benefits administration
- Managed sensitive patient data with strict adherence to confidentiality and privacy regulations.
- Audited daily clinical data reports to identify errors and ensure compliance with regulatory timeframes.
- Executed high-volume data entry of sensitive records, maintaining 95% accuracy rate.
- Coordinated with several departments to ensure information is up-to-date and accurate.
Customer Service Representative
CHS Shared Service Center
Antioch, TN
03.2022 - 10.2022
- Answer in bound calls from patients, insurance companies and attorneys
- Make out bound early out self pay calls to collect on the patients balance
- Perform insurance follow up to address customer's concerns
- Research customer billing concerns per payer and create appropriate adjustments as needed
- Address coordination of benefits issues with patient
- Escalate coding issues to the proper facility liaison
- Forward all patient and payer refund correspondence to overpayment resolution team
Customer Service Representative
NAVIENT/XTEND HEALTHCARE
02.2021 - 02.2022
- Handles 100+ calls daily
- Answering phone calls
- Using the website to pre-register patients to receive the COVID-19 vaccine
- Scheduling an appointment for patients to receive the COVID-19 vaccine
Certified Medical Assistant
Internal Medicine Associates of Southern Hills
09.2018 - 03.2020
- Obtain Vital Signs
- Scheduling Appointments
- Administer Injections
- EKG
- Collect In-House Lab Specimens
- Assist Physician with exams
- Patient Preparations
- Administer Medications
Certified Medical Assistant
Vanderbilt 100 Oaks Internal Medicine
09.2014 - 05.2016
- Obtain patient vital signs
- Collect lab specimens
- Perform EKG
- Assist physician with exams
- Epic EMR System
Timeline
Senior Clinical Administrative Coordinator
OptumRx
11.2022 - Current
Customer Service Representative
CHS Shared Service Center
03.2022 - 10.2022
Customer Service Representative
NAVIENT/XTEND HEALTHCARE
02.2021 - 02.2022
Certified Medical Assistant
Internal Medicine Associates of Southern Hills
09.2018 - 03.2020
Certified Medical Assistant
Vanderbilt 100 Oaks Internal Medicine
09.2014 - 05.2016