Chianu Akukwe
Richmond,TX
Summary
Dedicated Clinical Administrative Coordinator with extensive experience in managing healthcare communication and documentation. Proficient in coordinating post-acute care services and ensuring compliance with healthcare standards. Demonstrated expertise in patient data management and provider relations. Looking to contribute skills and expertise in a dynamic clinical administration team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Clinical Administrative Coordinator
Optum
Richmond, TX
02.2025 - Current
- Review member’s information and eligibility in the nH Coordinate care management platform and relay important information with healthcare providers and/or naviHealth team as required
- Providing administrative support to clinical/care coordinators by completing and maintaining accurate documentation for member’s records including transitioning, building of chevrons and attaching medical records
- Manage Alleghany Health Network Project for Highmark/Highmark Wholecare Healthplan
Clinical Administrative Coordinator II
NaviHealth
Richmond, TX
01.2022 - 02.2025
- Served as a primary contact for healthcare providers and members, coordinating post-acute care services and ensuring compliance with HIPAA regulations.
- Managed high volume of communications, processing inbound and outbound calls, faxes, and emails, while maintaining data accuracy in care management platforms.
- Executed administrative tasks, including updating member records, authorizations, and documentation, and facilitate effective care coordination between health providers and plans.
- Provided training support and act as a mentor for new staff, offering guidance on operational procedures and contributing to team training initiatives.
Customer Service Representative
Humach
Houston, TX
04.2021 - 01.2022
- Managed a high volume of inbound and outbound calls, ensuring detailed and courteous customer service.
- Utilized call center scripts effectively to address various topics, maintaining professionalism throughout interactions.
- Resolved customer complaints and de-escalated conflicts by researching information and adjusting appointments as needed.
Private Tutor
Club Z In-Home and Online Tutoring Service
Houston, TX
04.2021 - 04.2021
- Facilitated engaging educational sessions that encompassed required subject matter.
- Crafted evaluations to measure and track student proficiency and progress.
- Maintained transparent communication with parents and educators about student outcomes.
Homeschooling Tutor
Homeschooling Tutor
08.2017 - 03.2021
- Obtained a Certificate of Infection Control Basic Proficiency, ensuring adherence to health and safety standards.
- Developed age-appropriate learning activities and lesson plans that catered to individual educational needs.
- Fostered a child-friendly environment by incorporating and promoting outdoor activities to enhance physical well-being.
Education
Post Graduate Diploma - Community Relations
School of Media and Communication, Pan Atlantic University
12.2014
Bachelor of Technology - Optical Technology
Federal University of Technology, Owerri
09.2010
Skills
- HIPAA Compliance
- Phone Etiquette
- Insurance Authorizations
- Training
- Patient Eligibility Requirements
Certification
- Certificate of Infection Control Basic Proficiency
- Integration Certificate, Federal Ministry of Migration and Refugees, 09/01/15 - 08/31/16, Dusseldorf, Germany
Timeline
Senior Clinical Administrative Coordinator
Optum
02.2025 - Current
Clinical Administrative Coordinator II
NaviHealth
01.2022 - 02.2025
Customer Service Representative
Humach
04.2021 - 01.2022
Private Tutor
Club Z In-Home and Online Tutoring Service
04.2021 - 04.2021
Homeschooling Tutor
Homeschooling Tutor
08.2017 - 03.2021
Post Graduate Diploma - Community Relations
School of Media and Communication, Pan Atlantic University
Bachelor of Technology - Optical Technology
Federal University of Technology, Owerri