Cassandra Taylor
Papillion,NE
Summary
Dynamic professional with a proven track record in customer service excellence at Kia Dealership and Topgolf. Skilled in upselling and beverage preparation, I foster strong customer relationships and enhance guest satisfaction. Adept at managing high-pressure environments while mentoring team members, I consistently contribute to a collaborative and efficient workplace.
Overview
4
4
years of professional experience
Work History
Kia Sales Support Agent
Kia Dealership
04.2025 - Current
- Support sales staff with customer communication, and vehicle information.
- Assist customers with questions, helping guide them through dealership processes.
- Contribute to a welcoming and organized dealership environment.
Bartender
Smash Park
La Vista, NE
03.2024 - 04.2025
- Delivered exceptional guest experiences through high-quality cocktails, friendly service, and personalized interactions.
- Maintained a clean, organized, and fully stocked bar to ensure efficient operations during peak hours.
- Ensured compliance with alcohol service guidelines and food safety standards.
- Built strong customer relationships, contributing to repeat business and positive reviews.
- Supported team members and contributed to a positive, collaborative work environment.
Bartender/Shift lead
Topgolf
Omaha, NE
08.2021 - 04.2025
- Crafted a wide variety of cocktails and beverages with consistency and speed in a high-volume environment.
- Reduced wait times by managing bar flow and prioritizing orders efficiently.
- Maintained bar inventory, restocked supplies, and placed orders for spirits, mixers, and garnishes.
- Resolved guest concerns quickly and professionally, maintaining Topgolf’s high customer service standards.
- Led daily operations, ensuring smooth guest check-ins, bay management, and customer flow.
- Provided personalized service that improved customer retention and enhanced overall guest satisfaction.
- Mentored new team members, offering coaching on customer service best practices.
- Maintained a clean, organized environment in all guest-facing areas.
Education
High School Diploma - undefined
Fort Calhoun High School
Fort Calhoun, NE05.2021
Skills
- Customer Service Excellence
- Sales Support & Appointment Management
- Upselling & Product Knowledge
- Bartending & Beverage Preparation
- POS Systems & Cash Handling
- Inventory Management & Restocking
- Team Collaboration & Training
- High-Pressure & High-Volume Service
- Friendly, Outgoing, and Professional Demeanor
Timeline
Kia Sales Support Agent
Kia Dealership
04.2025 - Current
Bartender
Smash Park
03.2024 - 04.2025
Bartender/Shift lead
Topgolf
08.2021 - 04.2025
High School Diploma - undefined
Fort Calhoun High School