Experienced Analyst with 16 years in mortgage servicing seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Monitored foreclosure portfolios of 100+ case files to ensure investor and state guidelines and timelines were met daily which consisted of daily communication with borrowers, law firms and investors. Also monitored contested cases and complex title issues to ensure resolution.
Central Mortgage Company (Arvest), Little Rock, Arkansas
July 2011- May 2012
Foreclosure Manager- Directly supervised 24 associates by monitoring daily duties within Foreclosure department;
Performed a secondary and final review of foreclosure legal documents to ensure the accuracy of facts prior to execution of the documents;
Monitored and/or conduct the training of foreclosure staff; Set goals for the department and confirmed policies/procedures are implemented timely;Consult with foreclosure legal counsel in managing foreclosure files to assist with resolving complex compliance issues.
February 2010-July 2011
Mortgage Flow Loan Supervisor- Supervised 15 Associates; Manage and oversee functions of Flow Post-Closing, Collateral Audits and Escrow audits to provide maximum production, a positive work environment and quality service to internal as well as external customers and Sellers;
Ensure completion of Post-Closing functions: Escrow loading, third-party audits and Data Integrity audits; Interview and evaluate associates ensuring coverage during vacations ; Promote a positive work environment; Organize internal/external training for associates as needed; Perform research and problem resolutions as needed in a timely manner.
March 2008-February 2010
Lead Foreclosure Specialist- Responsible for training and daily supervision of foreclosure associates; Coordinate foreclosure actions and monitor processors during the foreclosure process which entailed quality control review of prepared foreclosure documents (Repayment plans, Reinstatement figures, Assignments, Affidavit’s, bidding instructions); Review reports to ensure in compliance with investor guidelines and timelines; Prepare and review monthly investor reports to ensure minimal risk and loss exposure; Monitor Soldiers and Sailors accounts to ensure payments are in accordance with the 6% interest rate cap, all letters sent to SCRA borrowers on a monthly basis to confirm still on active military duty, payment changes made once borrower is relieved of active duty.