Summary
Overview
Work History
Education
Skills
Affiliations
Additional Work History
Timeline
Generic
CASSANDRA  THOMAS

CASSANDRA THOMAS

Mortgage Servicing
Pflugerville,TX

Summary

Experienced Analyst with 16 years in mortgage servicing seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Monitored foreclosure portfolios of 100+ case files to ensure investor and state guidelines and timelines were met daily which consisted of daily communication with borrowers, law firms and investors. Also monitored contested cases and complex title issues to ensure resolution.

Overview

16
16
years of professional experience

Work History

Bankruptcy/Foreclosure Quality Assurance Analyst

New American Funding
08.2020 - 04.2021
  • Performed required Bankruptcy and Foreclosure audits in accordance with internal and external audit schedules
  • Ensured all audit findings are properly documented and escalated to management as needed
  • Conducted loan level reviews to determine resolution and best course of action
  • Monitored bankruptcy and foreclosure reports as necessary to ensure quality performance by bankruptcy and foreclosure team
  • Recommended changes to audit procedures based on completed findings
  • Monitored changes to investor guidelines and operational changes to ensure default team is notified timely and procedures are updated accordingly
  • Assisted Default Management with Staff development by meeting with team members to discuss findings and assist with daily work duties
  • Assisted with development of additional audit projects as required
  • Assisted management with system changes/mapping from Loansphere to MSP servicing system
  • Draft responses to external and internal QC/Audit Findings
  • Assisted Default Management with projects to improve/monitor daily tasks by coordinating with Systems team in providing criteria for reporting and performing necessary testing for development.

Foreclosure Analyst

New American Funding
03.2019 - 08.2020
  • Monitored foreclosure case status thru Black Knight Loan-sphere system and MSP servicing system to ensure completion of foreclosure within investor and insurer guidelines including contested matters and title issues
  • Communicated with law firms and trustees to ensure each Foreclosure is being actively and accurately worked by Counsel
  • This includes responding to attorney requests in timely manner
  • Followed detailed guidelines from Investors and execute procedures/policies for County, State and Federal laws
  • Assumed responsibility of loan-level research, resolving disputes, and providing instructions to attorneys
  • Ensured emails are responded to timely and BKFC intercoms and workgroups are worked daily
  • Worked diligently with Home Retention and Compliance/ Legal department for updates on Loss Mitigation reviews and litigation issues forwarded to each area
  • Ensured appraisals are ordered timely prior to sale date and prepare bidding instructions in accordance with investor and insurer guidelines
  • Reviewed, prepared and notarized documents required for foreclosure proceedings and ensured documents sent to assigned firms within required timeframes
  • Ensured timely payment of vendor invoices thru Loan-sphere Invoicing.

Servicing Internal Audit Analyst

New American Funding
03.2018 - 03.2019
  • Performed discretionary, special and required audits
  • Worked within servicing audit team to meet management’s objective and audit schedules
  • Ensured all audit findings are properly documented and escalated to management as needed
  • Recommended changes to testing procedures based on completed findings if needed
  • Maintained awareness of changes to regulatory, operational and investor guidelines (GSE, HUD, VA, USDA)

Foreclosure Analyst

CIT Bank
10.2014 - 03.2018
  • Financial Freedom Residential Servicing Operations, Provided daily oversight of Default Asset department by supporting and monitoring daily production of Foreclosure Specialists that complete Reasonable Due Diligence Reviews to ensure timelines are met
  • Ensured loans assigned daily to Foreclosure Specialists to complete Reasonable Due Diligence reviews
  • Communicated with internal departments to ensure necessary documents and information were provided required for completion of checklists
  • Assisted REO in referral and reporting of foreclosure sales to investors and mortgage insurance (MI) companies in accordance with investor and MI guidelines.

Foreclosure Specialist IV

07.2012 - 10.2014
  • Communicated with law firms to ensure each Foreclosure case is being actively and accurately worked by Counsel
  • Adhered to policies and procedures for Investors and Mortgage Insurance in addition to County, State and Federal laws
  • Assumed responsibility of loan-level research, resolving disputes, and providing instructions to attorneys
  • Ensured emails were responded to timely and Loan-sphere intercoms and workgroups were worked daily
  • Worked diligently with Title and Legal department for updates on issues forwarded to respective departments
  • Prepared bidding instructions for scheduled foreclosure sales in accordance with investor, Mortgage Insurance and state timelines.

Foreclosure Manager

Central Mortgage Company
07.2011 - 05.2012
  • Directly supervised 24 associates by monitoring daily duties within Foreclosure department
  • Performed secondary and final review of foreclosure legal documents to ensure accuracy of facts prior to execution of documents
  • Monitored and/or conducted training of foreclosure staff
  • Set department department and monitored policies/procedures to ensure implemented timely
  • Consult with foreclosure legal counsel in managing foreclosure files to assist with resolution of complex compliance issues.

Education

BBA - Finance

University of Arkansas At Little Rock
Little Rock, AR
06.2004

Skills

  • Microsoft Office
  • Wrike for Windows
  • Blacknight-Loansphere
  • Loansphere Invoicing System
  • MSP Loan Servicing System
  • Issue Resolution
  • Project Management
  • Automated Testing Implementation
  • Managing Defaults
  • Timelines and Milestones
  • Organizing and Prioritizing
  • Reverse Mortgages
  • Vendor Oversight
  • Mentoring

Affiliations

Notary Public, State of Texas

Additional Work History

  

Central Mortgage Company (Arvest), Little Rock, Arkansas 

July 2011- May 2012

Foreclosure Manager- Directly supervised 24 associates by monitoring daily duties within Foreclosure department;

Performed a secondary and final review of foreclosure legal documents to ensure the accuracy of facts prior to execution of the documents;

Monitored and/or conduct the training of foreclosure staff; Set goals for the department and confirmed policies/procedures are implemented timely;Consult with foreclosure legal counsel in managing foreclosure files to assist with resolving complex compliance issues.


February 2010-July 2011

Mortgage Flow Loan Supervisor- Supervised 15 Associates; Manage and oversee functions of Flow Post-Closing, Collateral Audits and Escrow       audits to provide maximum production, a positive work environment and quality service to internal as well as external customers and Sellers;

Ensure completion of Post-Closing functions: Escrow loading, third-party audits and Data Integrity audits; Interview and evaluate associates ensuring coverage during vacations ; Promote a positive work environment; Organize internal/external training for associates as needed;  Perform research and problem resolutions as needed in a timely manner.  


March 2008-February 2010

Lead Foreclosure Specialist- Responsible for training and daily supervision of foreclosure associates; Coordinate foreclosure actions and monitor processors during the foreclosure process which entailed quality control review of prepared foreclosure documents (Repayment plans, Reinstatement figures, Assignments, Affidavit’s, bidding instructions); Review reports to ensure in compliance with investor guidelines and timelines; Prepare and review monthly investor reports to ensure minimal risk and loss exposure; Monitor Soldiers and Sailors accounts to ensure payments are in accordance with the 6% interest rate cap, all letters sent to SCRA borrowers on a monthly basis to confirm still on active military duty, payment changes made once borrower is relieved of active duty. 

Timeline

Bankruptcy/Foreclosure Quality Assurance Analyst

New American Funding
08.2020 - 04.2021

Foreclosure Analyst

New American Funding
03.2019 - 08.2020

Servicing Internal Audit Analyst

New American Funding
03.2018 - 03.2019

Foreclosure Analyst

CIT Bank
10.2014 - 03.2018

Foreclosure Specialist IV

07.2012 - 10.2014

Foreclosure Manager

Central Mortgage Company
07.2011 - 05.2012

BBA - Finance

University of Arkansas At Little Rock
CASSANDRA THOMASMortgage Servicing