CASSANDRA TORRES
Orlando,FL
Summary
Dedicated professional with a proven track record in customer service, skilled in communication and problem-solving. Committed to delivering exceptional guest experiences and resolving issues efficiently.
Overview
5
5
years of professional experience
Work History
Senior Reservations/Team Lead
SOGNO TOURS LLC
Orlando, Florida
03.2024 - Current
- Lead customer service communications to ensure positive guest experiences
- Oversee reservation management and scheduling
- Process payments accurately and maintain transaction records
- Address and resolve customer complaints in a timely and professional manner
Eligibility Representative
Cigna
Orlando, FL
10.2022 - 01.2024
- Manage the Express Scripts database with accuracy and confidentiality
- Coordinate communication between patients, insurers, and physicians
- Handle multiple tasks and deadlines in a fast-paced environment
- Process insurance data through platforms such as Availity, Trizetto, UHC, and others
- Resolve client inquiries promptly and professionally
- Manage and update client membership information in the database
Front Desk Associate
Orlando Health
Orlando, Florida
02.2022 - 09.2022
- Efficiently scheduled and managed patient appointments
- Maintained accurate and confidential patient records
- Provided clear and concise information to patients and physicians
- Warmly greeted and assisted 80–200 patients daily
Assistant Supervisor
SeaWorld
Orlando, Florida
05.2021 - 02.2022
- Directed team workflow to ensure efficient daily operations
- Assigned tasks to team members for optimal performance
- Assisted in hiring and training new staff
- Compiled daily reports for management review
- Handled transactions and reconciled the cash register accurately
Education
Training - Certified Nursing Assistant
Cna
Orlando, FL09-2025
High School Diploma -
South Dade Senior High School
Homestead, FL06-2017
Skills
- Team leadership and workflow management
- Clear verbal and written communication
- Customer service and conflict resolution
- Database and record management
- Scheduling and task coordination
- Microsoft Office & basic CRM software
Timeline
Senior Reservations/Team Lead
SOGNO TOURS LLC
03.2024 - Current
Eligibility Representative
Cigna
10.2022 - 01.2024
Front Desk Associate
Orlando Health
02.2022 - 09.2022
Assistant Supervisor
SeaWorld
05.2021 - 02.2022
Training - Certified Nursing Assistant
Cna
High School Diploma -
South Dade Senior High School