Cassandra Toussaint
Fort Lauderdale,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks Grand Bohemian
Orlando, USA
12.2023 - 06.2026
- Built trust with regular customers, fostering loyalty and enhancing customer experience.
- Ensured store cleanliness while collaborating with team to consistently meet daily sales goals.
- Helped new staff on best practices for handling peak service times, ensuring consistency and efficiency in order fulfillment.
- Operated Point of Sale system for accurate order processing and cash handling.
- Collaborated with team members to efficiently manage peak service periods and customer flow.
- Handled high volume customer traffic during morning rush to ensure smooth operations. Handled customers daily with efficient, levelheaded customer service.
- Prepared high-quality coffee and espresso beverages for diverse customer preferences.
Barista/Trainer
Starbucks
Orlando, USA
11.2022 - 11.2023
- Maintained calm demeanor during high-volume periods, enhancing customer experience and team morale.
- Certified trainer responsible for training three new baristas on menu and standards while fostering a positive learning environment.
- Collaborated with team members to streamline operations at all stations, quickly adapting to changing workflow demands.
- Provided feedback and support to improve team member performance and confidence.
Team Member
Jamba Juice
Lauderhill, USA
05.2021 - 05.2022
- Encouraged guests to join the rewards program through app enrollment.
- Managed closing shifts and delegated tasks to team members.
- Collaborated with team members to manage inventory and stock supplies.
- Operated cash registers to process payments from customers.
Education
Bachelors - Business Administration And Management
Valencia College
Orlando, FL05-2026
Skills
- Coffee preparation
- Beverage preparation
- Operational Efficiency
- Customer engagement
- Time Management
- Adaptability
- Conflict resolution
- Cross-Cultural Communication
- Role flexibility
Timeline
Barista
Starbucks Grand Bohemian
12.2023 - 06.2026
Barista/Trainer
Starbucks
11.2022 - 11.2023
Team Member
Jamba Juice
05.2021 - 05.2022
Bachelors - Business Administration And Management
Valencia College