Cassandra Truckebrod
Buffalo
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
12
12
years of professional experience
Work History
Assistant Slot Shift Manager
Seneca Gaming Corporation
Buffalo
04.2023 - 10.2025
- Oversaw daily slot operations, ensuring compliance with gaming regulations and company policies.
- Coordinated with team members to optimize guest experience and increase player engagement.
- Implemented training programs for staff, resulting in a 15% improvement in customer service ratings.
- Monitored and analyzed slot machine performance data to identify trends and inform operational decisions.
- Engaged with guests to resolve issues promptly, ensuring satisfaction and loyalty to the gaming environment.
- Maintained smooth casino operations by organizing and supervising the slot department staff during shifts.
Game Day Concessions Supervisor
Delaware North
Orchard Park, NY
08.2023 - 11.2024
- Supervised daily operations of concessions, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety protocols and customer engagement techniques.
- Managed inventory levels, optimizing stock to reduce waste and enhance profitability.
- Implemented new point-of-sale systems, improving transaction speed and accuracy.
Medical Office Courier
Radiology Associates Of Tallahassee
Tallahassee, FL
08.2022 - 02.2023
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations. Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Assistant Branch Manager II
Hertz Car Rental
Orchard Park, NY
09.2021 - 06.2022
- Managed daily branch operations to ensure efficient vehicle rental processes.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Assistant Restaurant Manager
Friendly's
Lancaster, NY
10.2018 - 04.2019
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Streamlined scheduling processes, optimizing labor allocation and enhancing service levels.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Monitored financial reports, identifying trends to drive cost-effective decision-making initiatives.
- Enhanced operational workflows through process improvements, increasing overall productivity across teams.
Warehouse Supervisor
Kristen Uniforms and Scrubs
09.2016 - 04.2017
- Fulfill and ship online and in store orders. Create new accounts. Process online orders. Accounts payable invoicing. Accounts receivable processing.
- Oversaw daily warehouse operations, ensuring adherence to safety and efficiency standards.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that enhanced workflow and reduced operational delays.
Banquet Captain
Banquet
Buffalo, NY
09.2015 - 07.2021
- Led banquet staff in executing high-profile events, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored new team members on best practices for event setup and customer interaction.
- Coordinated logistics for multiple simultaneous events, optimizing resources and staffing levels.
- Developed standard operating procedures to enhance efficiency in banquet operations and service quality.
- Managed inventory control for supplies, reducing waste while maintaining readiness for peak service periods.
- Collaborated with kitchen staff to ensure timely meal service aligned with event schedules and guest expectations.
Cashier-Supervisor-Assistant Manager
The Hatch
Buffalo, NY
04.2014 - 10.2019
- Provided onsite training.
- Create payrolls, budgets, and cash logs. Order all company inventory. Fill out expense reports.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Kept orderly and accurate accounting records by monitoring sales documentation.
Education
High School Diploma -
Mt. St. Mary's Academy
Kenmore, NY01-2014
Regents Diploma -
Mt. St. Mary's Academy
Kenmore, NY01-2014
Skills
- Prioritizing and Planning
- Staff Recruitment and Hiring
- Employee Performance Reviews
- Maintaining Clean Work Areas
- Problem Anticipation and Resolution
- Constructive Feedback
- Employee Training Oversight
- Cash Flow and Reconciliation
- Guest Relations
- Customer service
- Computer proficiency
Timeline
Game Day Concessions Supervisor
Delaware North
08.2023 - 11.2024
Assistant Slot Shift Manager
Seneca Gaming Corporation
04.2023 - 10.2025
Medical Office Courier
Radiology Associates Of Tallahassee
08.2022 - 02.2023
Assistant Branch Manager II
Hertz Car Rental
09.2021 - 06.2022
Assistant Restaurant Manager
Friendly's
10.2018 - 04.2019
Warehouse Supervisor
Kristen Uniforms and Scrubs
09.2016 - 04.2017
Banquet Captain
Banquet
09.2015 - 07.2021
Cashier-Supervisor-Assistant Manager
The Hatch
04.2014 - 10.2019
High School Diploma -
Mt. St. Mary's Academy
Regents Diploma -
Mt. St. Mary's Academy